Intelligent Utility Insights

  • May 23, 2013 | Kathleen Wolf Davis

    That mysterious smile has made the Mona Lisa famous, but mystery also brings a negative: It makes us think something sinister is being hidden from us. For years, the utility industry has suffered under a similar issue: For most people, their power utility has been an enigma—an important one, no doubt—but one that still remained a mystery. Today, that's all changing.

  • May 22, 2013 | Kathleen Wolf Davis

    The KITE awards, given each year at the Knowledge Summit,  recognize leaders who have demonstrated exemplary knowledge, innovation, technology, and excellence (KITE) in information technology and customer service.  Caroline Winn with San Diego Gas & Electric won Customer Service Leader of the Year, Large Utility Category (1,000,000 metered customers or more). Here she discusses the industry hurdles she sees ahead.

Featured from Intelligent Utility Magazine

  • Intelligent Utility March / April 2013: WHAT DO CUSTOMERS WANT?
    With 4.4 million customers, Atlanta-based Southern Company provides electricity to much of the American Southeast. This issue, we spoke with Southern Company Senior Vice President and CIO Kenneth Coleman about the utility's IT programs, plans and projections.IU: What's the greatest IT project Southern Company has embarked on in the last five years?Coleman: We just completed an enterprise-wide
  • Intelligent Utility March / April 2013: WHAT DO CUSTOMERS WANT?
    Where will our technology related investments be devoted in the coming five to seven years?  In the last five to seven years, our industry experienced a dramatic infusion of new technologies with many related to smart grid, and I believe that fast pace of new technology introduction will continue, especially in the areas of data, distribution automation, customer-related solutions, cloud

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