Featured from Intelligent Utility Magazine
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UTILITIES ARE ACCUSTOMED TO RECEIVING negative feedback when it comes to rate increases, power outages and what is sometimes perceived as lackluster customer service. It's a fact of life that utilities live with, and one that isn't likely to change.What is changing is the way that utilities are dealing with customer complaints and concerns. Utilities are flocking to social media avenues like -
WHILE THE MOST OBVIOUS USE CASE FOR social media in the utility industry is during power outages or other events that affect customer service, many electric utilities are finding other positive uses for social media, too.Twitter, Facebook and even LinkedIn are finding their way into savvy utilities' communications toolboxes, and being used to positive effect in building new and better customer
News
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U.S. officials are apparently concerned the group Anonymous may launch a cyberattack against the country's electrical grid, The Wall Street Journal reported.













