White Papers

  • Jul 30, 2003 | Aspect Communications
    This paper will help you assess your company’s information expertise and give you some idea of how you might use your contact center’s information resources to improve customer satisfaction and increase revenue.
  • Jul 30, 2003 | Aspect Communications
    We’ve developed this white paper to help you assess a particular kind of technology—interactive self-service solutions for your customer contact center— and decide whether the return you can expect in terms of reduced costs and increased revenue justifies the investment your company might make.
  • Jul 30, 2003 | Aspect Communications
    In this white paper, we’ll show you four different ways to make contact- routing applications contribute to the bottom line. We hope this information will help you determine which routing applications offer the most potential advantage for your business—now and in the future.
  • Jul 30, 2003 | Aspect Communications
    The president’s management agenda challenges government agencies to use information technology to “set in motion a transformation of government around customer needs.” The goal is improvements in effectiveness, efficiency, and customer service.
  • Jul 30, 2003 | Aberdeen Group
    The call center continues to be one of the cornerstones of Customer Relationship Mangement (CRM), providing customer support and services, sales and marketing campaign delivery across a broad variety of industries.
  • Jul 30, 2003 | Aspect Communications
    This paper will help executives and contact center managers understand the capabilities of the new multiskill, multichannel functionality as well as the issues involved in managing the multiskill, multichannel contact center, so they can make sound decisions regarding workforce management...
  • Jul 30, 2003 | Aspect Communications
    This white paper will explore strategies to accomplish the changeover with maximum efficiency. We’ll consider the state of call/contact centers today. Then we’ll spell out the advantages of making the shift now, using already available products from Aspect Communications.
  • Jul 30, 2003 | Aspect Communications
    This white paper discusses the issues involved in homeland security and the essential features of a communications platform that addresses them. We hope it will help you in planning your agency’s response to the need for enhanced preparedness and responsiveness across all levels of government.
  • Jul 30, 2003 | Aspect Communications
    In the IP contact center, the entire operation will be based on a software- based switching application that blends voice, e-mail, and Web communications into a unified queue and routes them cost-effectively over a single, ubiquitous data network to any destination in the enterprise.
  • Jul 30, 2003 | Aspect Communications
    This paper explains workforce management software—what it does and how it can very quickly provide a return on your investment by reducing expenses and increasing your profits. It offers case studies from two different industries that demonstrate how workforce management software benefits the...