White Papers

  • Jul 31, 2003 | Accenture
    Many companies have discovered that adopting the right CRM capabilities—and generating significant benefits from those investments—are not as easy as they first thought. In fact, market observers quote failure rates as high as 60 percent for recently completed CRM projects.
  • Jul 31, 2003 | Accenture
    Few would question the importance to the CEO agenda of strengthening customer relationships. Thousands of companies, in fact, have embraced customer relationship management concepts and technologies during the past decade, often creating significant benefits. Unfortunately, as a number of...
  • Jul 30, 2003 | AMX INTERNATIONAL, INC
    Currently a product does not exist that provides a fully integrated e- Business solution to J.D. Edwards WorldSoftwareTM that takes advantage of existing WorldSoftware functionality and security.
  • Jul 30, 2003 | AMX INTERNATIONAL, INC
    The J.D. Edwards budget system currently allows budget checking for governments in procurement only, but does not allow for budget checking in Accounts Payable, Journal entry, and by department. Some government agencies do not purchase the procurement module from J.D. Edwards, but still have...
  • Jul 30, 2003 | AMX INTERNATIONAL, INC
    Currently a product does not exist which will provide a seamless integration between Meridian Project Systems Prolog ManagerÔ 6.0 and J.D. Edwards WorldSoftwaretm and OneWorldtm enterprise software. This data bridge would eliminate duplicate data entry at points within both the J.D. Edwards...
  • Jul 30, 2003 | AMX INTERNATIONAL, INC
    Until now, WorldSoftwareTM clients have not had the ability to maximize on the advantages of the Internet with a complete flexible, self-service time entry solution interfaced with their enterprise system. AMX WorldOnline Time Entry was developed for clients who have mobile employees without...
  • Jul 30, 2003 | Accenture
    The retail game has changed. Relying on gut instinct and traditional processes to make decisions will not deliver the top- or bottomline business results financial markets demand. A few savvy retailers are defining what may be the future of the industry.
  • Jul 30, 2003 | Accenture
    In order to create a mutually beneficial relationship, resources from your company and the service provider will need to jointly shape an outsourcing contract. Focused attention is required from both parties’ management teams to ensure that the objectives defined at the onset are embedded in the...
  • Jul 30, 2003 | Accenture
    A global network of delivery centers sets Accenture apart from the many other outsourcers by significantly reducing implementation risk and rapidly realizing benefits. In this case study two of the delivery centers, serving the needs of highly different client bases, are examined.
  • Jul 30, 2003 | Aspect Communications
    An effective pre-call routing solution can reduce costs, improve customer satisfaction, and increase revenue. But how effective it is, and how much return you can expect on your investment in it, depends on how much intelligence is applied to routing decisions.