White Papers

  • Aug 07, 2003 | Indus International
    The challenges utilities face to meet ever-changing business requirements, yet lower the total cost of ownership (TCO) of software systems, are not unique to any individual utility CIS business owner. Faced with unrelenting changes in technology, business requirements, and interaction models,...
  • Aug 07, 2003 | Indus International
    This disease is CIS Tunnel-Vision Syndrome (CISTS). At a time when utilities are attempting to achieve operational excellence—breakthrough performance results while lowering costs—CISTS prevents the attainment of this important goal.
  • Aug 07, 2003 | Indus International
    Customer Relationship Management (CRM) is the strategy and tactics deployed to maximize the lifetime value of the customer asset - customer equity. CRM is defined by Elizabeth Roche at META Group as “an ecosystem that must drive bottom-line revenue by applying the right CRM treatments, to the...
  • Aug 06, 2003 | Group 1 Software
    Software for data quality has, for a few decades, been used to cleanse address lists, typically running as a batch process that targets pre- existing records in a database. Perhaps this is why many IT professionals think of data quality only in terms of this capacity.The truth, however, is that...
  • Aug 04, 2003 | ClientLogic
    Ring, ring. Your customers are on the line, literally and figuratively. Effective November 24th, 2003, a mandate from the FCC to provide customers with wireless local number portability (WLNP) will translate to tens of thousands of customer calls-some calling to join your service and others...
  • Jul 31, 2003 | Cayenta, Inc.
    We have all experienced it before. A relatively minor issue or request of our local service provider—one that we were sure could be answered by any one of their capable call center staff—all of a sudden becomes our worst nightmare. The transfer after transfer as each individual tries to find the...
  • Jul 31, 2003 | Cayenta, Inc.
    For the past few years, customer relationship management (CRM) has been a hot topic for customer service in the utility industry. The specter of deregulation and ensuing competition for customers has made the need for even the smallest utilities evaluate the need to upgrade their billing systems...
  • Jul 31, 2003 | Cayenta, Inc.
    Energy utilities are spending less on IT than in the last three years; deregulation is at its lowest consumer awareness in six years; and the North American CIS marketplace is more fragmented than ever before. So what exactly does this mean for the future of CIS and its solution providers?...
  • Jul 31, 2003 | Cayenta, Inc.
    Achieving greater efficiencies and lowering costs are always important issues, especially in a challenging economic climate. Today, financial and IT managers are focusing on total cost of ownership (TCO) to rein in IT expenses, and keep in step with business performance. At a recent Data Center...
  • Jul 31, 2003 | Cayenta, Inc.
    Tired of implementation projects that never end? Worried about rising costs as go-lives get pushed out again? Concerned about the focus and morale of your project team? Having trouble even remembering the original reasons for buying the new system?