White Papers
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ALIGNING FOR CRM SUCCESS: The Strategic Approach to Building Business Value Through Customer Relationship ManagementAug 12, 2003 | Onyx CoprporationVisionary companies have always recognized the importance of putting the customer first. And while customer service has long been a key part of how companies go to market, building a truly customercentered business has proven to be exceedingly difficult.
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Aug 12, 2003
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LOGICA
The days of the paper-based billing process are numbered. Billers that switch to Electronic Bill Presentment and Payment (EBPP) can make significant cost-savings over the long-winded, manually-intensive and antiquated alternative. In this white paper, Logica also looks at the consumer...
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Aug 12, 2003
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Kimpact
If you're like most successful businesses, you realize that employee training is critical to meeting business objectives—especially for customer-facing applications such as customer relationship management (CRM) software.
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Aug 12, 2003
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Kimpact
Students leave a DBT class with not only competence on an application, but the tools to continue learning the application independently. DBT allows them to put the newly learned material to immediate use and trouble-shoot problems on their own.
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Aug 12, 2003
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Kimpact
Customer Relationship Management (CRM) has been described as “the current battleground for competitive advantage and profit.” Acquiring and retaining customers have become the main objectives of rival businesses competing fiercely for the ear and wallet of the business prospect.
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Aug 12, 2003
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INTERGRAPH CORPORATION
The Dow Chemical Company, Engineering Group, decided that there must be a better, less expensive, more effective way to manage information, workflow, and shared application data than the traditional, cumbersome point-to-point integration method.
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Aug 12, 2003
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Kenan Systems/ CSG
In the race for profitability, one thing is certain: the faster you get new services up and running, the faster you collect revenue for them. If your marketing department wants to launch a new service, could your billing platform invoice for it the same day?
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Aug 12, 2003
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Indus International
In a recent META Group research report, one analyst stated that, “Call centers are migrating from cost centers to customer interaction centers, driven by their increasing recognition as a source of value creation in a performance-based, rate-making environment and as a differentiator in an...
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Aug 07, 2003
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Indus International
The ability to create, market and bill pricing products is as at the core of every utility. This capability is critical since pricing contracts not only allocate the risk between the utility and the customer, but they are also one of the primary ways that a commodity, such as electricity or gas...
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Aug 07, 2003
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Indus International
This interview is with John Gregg, the newly appointed president of Indus Utility Systems.
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