White Papers

  • Oct 06, 2003 | Siebel Systems
    The market for Customer Relationship Management (CRM) has shown good vitality over the last several years, which is reflected in a compound annual growth rate (CAGR) of 34% from 1997 through 2000. The CRM value proposition is grounded in business merits: the revenues and profits that can be...
  • Sep 12, 2003 | Itron
    So far, using LD-Pro’s global optimization routines, CNP has seen over 20 percent material cost savings on URD designs – a significant improvement over the 10 percent target identified in the business case. Increasing this figure will be a challenge during rollout as more users are trained, but...
  • Aug 27, 2003 | SITEL Corporation
    Are you searching for ways to reduce your contact center costs? Are you questioning the value associated with the delivery of your customer or technical support services? Do you know the fully loaded costs associated with your in-house or outsourced contact center solution? If these questions...
  • Aug 27, 2003 | Microwave Data Systems
    The wireless revolution is having a major impact on how we set up and communicate between nodes in a supervisory control and data acquisition system (SCADA). MDS is a world leader in wireless data networking solutions with applications in the SCADA, telemetry, telecommunications, and on-line...
  • Aug 27, 2003 | J & B Software
    Many J&B Software customers sort their checks according to end points during Pass 2. Checks are pocketed based on the specific routing/transit number and are batched for deposit to various banks.
  • Aug 27, 2003 | NirvanaSoft, Inc.
    Bill Gates has done it again. No, we do not mean Windows XP and the Department of Justice. We mean something far less glamorous that drives transaction management in the back office and integrates it completely into the e-Commerce and Internet framework.
  • Aug 27, 2003 | Professional Computer Systems
    Professional Computer Systems Company (PCS) is pleased to provide a white paper on the innovative software delivery system, Utilit-e Central.PCS specializes in developing and delivering high-tech application software to the utility industry. PCS offers Utilit-e Solutions, a suite of premier...
  • Aug 27, 2003 | DST Output
    Statements drive the financial health of a company. When they are accurate, clear, and delivered on time, they generate revenue. Conversely, statements that are late, confusing, or inaccurate push business away and wreak havoc on cash flow. At DST Output, we deliver the statements into your...
  • Aug 27, 2003 | DST Output
    Trust is at the core of every organization’s decision to outsource a mission-critical task. Once trust is established and the organization sees a clear link between resolution of their most pressing business issues and the decision to outsource internal functions, a strategic partnership is...
  • Aug 13, 2003 | Rockwell FirstPoint Contact
    The move towards open standards-based architectures continues to gain momentum and the concept has become widely accepted for information technologies.