White Papers

  • Jul 23, 2008 | Utilipoint International
    Today more than 40 million North American utility customers are billed by utilities using the Customer/1 billing system developed in the 1980s- 90s. These outmoded and inflexible Customer/1 systems are costing utilities and utility ratepayers real efficiency and money, and can hinder regulatory...
  • Jul 22, 2008 | ESRI
    Utilities that initially use geographic information system (GIS) technology for facility management soon discover applications for customer service, business operations, and more. What is a utility's GIS potential? Ease of integration and options for scalability are helping many companies...
  • Jul 16, 2008 | E Source
    For the past two decades, proponents of advanced metering infrastructure (AMI) have proclaimed that a wave of such systems is about to sweep through the utility industry. More recently, visions of the smart grid or intelligent grid—which include and go beyond AMI—have added to the excitement....
  • Jul 09, 2008 | Cybectec Inc.
    Planning Your Pilot Project is a 2-part document designed to help you avoid the pitfalls of poor planning and increase the benefits you will get out of your substation automation or integration projects. The first part of this document is publicly available and contains Cybectec’s proven 4- step...
  • Jul 02, 2008 | Itron Inc.
    Utilities rely on a complex array of sophisticated technologies to meter and bill energy and water customers. Changing regulations, aging utility systems, and widespread adoption of automated meter reading technologies are driving transformation in how today's utilities manage large amounts of...
  • Jun 23, 2008 | ESRI
    Economic development is a broad subject encompassing many business segments, usually a government agency or supporting service company, but it can also include utilities. If we consider the definition of economic development to be the improvement of land and infrastructure for the benefit of...
  • Jun 23, 2008 | Utilipoint International
    In this challenging environment, it is evident that a utility’s success depends on its ability to strengthen its current customer relationships. As a result, the billing statement is beginning to receive considerable attention at utilities since it is the only regularly scheduled communication...
  • Jun 23, 2008 | Eka Systems
    The potential of Smart Network AMI and its market benefits are essential for efficient energy management and maintaining the competitive state of utility services. A self configuring, autonomously managing, self healing mesh network is the optimum technology to enable Smart Network solutions...
  • Jun 17, 2008 | Aeris Communications, Inc.
    The energy crisis in the US is driving a major transformation in both how the utility industry operates as well as its business models, requiring rapid and pervasive deployment of reliable, secure and two-way broadband communications. Utilities and regulators are putting significant amounts of...
  • Jun 10, 2008 | Gentrack
    Part 1 in a series of three reviews the drivers behind outsourcing late stage credit and collections activities. Utility companies are looking to external expertise to increase collection rates at more difficult stages of the credit cycle, while in-house customer value models and scoring...