White Papers

  • May 20, 2008 | Schweitzer Engineering Laboratories, Inc. (SEL)
    This paper looks at the new capabilities in substation automation, protection, and control made possible by native intersubstation Ethernet. It also discusses techniques to make the network secure and dependable, examines real-world examples, and presents considerations and issues that need to...
  • May 14, 2008 | Alcatel-Lucent
    The electricity industry is one of the few industries where unconstrained demand is starting to be actively discouraged. The combination of rapidly increasing, more intense seasonal demand peaks with increasing pressure on infrastructure investment are causing the industry to look for ways of...
  • May 07, 2008 | National Renewable Energy Laboratory (NREL)
    The electrical systems needed for offshore wind farms to collect power from wind turbines—and transmit it to shore—will be a significant cost element of these systems. This paper describes the development of a simplified model of the cost and performance of such systems. The performance...
  • May 07, 2008 | The Ascent Group, Inc.
    The rush to accept online payments has been a major driver of Electronic Bill Presentment & Payment (EBPP) programs for many. The focus appears to be shifting. Electronic bill presentment is now being pushed more urgently, in the hopes of reducing printing and mailing costs, and saving a...
  • May 02, 2008 | Infosys Technologies Ltd
    This white paper attempts to examine the various reasons which make online self-service on utility websites not as effective as desired. It is contended that the reason why most people are wary of going online is because of poor website design which are low on usability and functionality. After...
  • Apr 23, 2008 | Convergys
    Breakthrough technologies—and new ideas—in customer management are making the contact center a focal point of customer-centricity. In a world where customer expectations are constantly rising and competition is always growing, companies are under increasing pressure to become customer-centric....
  • Apr 23, 2008 | Virtual Extension
    The main goal of a wireless sensor network is to enable the reception of data from the sensor field without the need for physical connection or access. An additional possible goal is the remote control of the sensors by the sensor application. In a classic example of an electrical metering...
  • Apr 15, 2008 | energywatch
    This report looks at the consumer costs and benefits following the introduction of the type of smart meter most likely to achieve the significant consumer benefits that smart meters can bring. In addition to the current Energy Retail Association minimum specification for a smart meter, we would...
  • Apr 08, 2008 | Itron Inc.
    The Revenue Assurance Service (RAS) is a comprehensive analytical services offering for electric and gas utilities focused on identifying, quantifying and enabling the utility to recover "non-billed revenue" — the difference between potential revenue from energy supplied and actual energy billed
  • Apr 07, 2008 | INTERGRAPH CORPORATION
    Utilities are striving to decrease their operating costs to increase their revenues, while improving customer service at the same time. However, market pressures such as safety, reliability, critical infrastructure protection, regulatory compliance, aging infrastructure, and process...