Aug 4, 2015 | 12:00 PM | ESTThe average utility faces $8 million of annual cyber risk from attacks that target end-user devices. As companies expand mobile workforces and bring-your-own-device policies, and as threats become increasingly sophisticated, this risk will only grow.
Part 2 of 3 - Driving a Better Utility Customer Experience with Analytics as a Service: Responding to the Voice of the CustomerAug 18, 2015 | 12:00 PM | ESTA Free Intelligent Utility Webinar Series: Tuesday, July 28 - Making the Most of Multichannel | Tuesday, August 18 - Responding to the Voice of the Customer | Tuesday, September 29 - Increasing Program Success with Predictive Analytics
Leveraging Self-Service to Increase Customer Satisfaction and Reduce Costs: Lessons from the Utilities SectorAug 27, 2015 | 1:00 PM | ESTThe Utility landscape for serving customers today is not the same as it was a decade ago - or even a few years ago. The digital revolution is here and customer behavior has drastically changed with 72% of customers now preferring digital self-service to resolve their support issues over picking up...