Do Customers Matter?
The most successful utilities will use the unprecedented streams of information available today about customer concerns and how they use electricity to harness them as partners in the pressing challenges facing utilities -- everything from meeting increasingly demanding ecological standards to managing load. Our speakers will discuss how they are taking advantage of these new opportunities to transform customers from passive clients to active partners.
This webcast will include insights from:
William Clayton, V.P. Customer Care, Reliant Energy
Marlene Murphy-Roach, VP Customer Relations, Jacksonville Electric Authority
Ted Reguly, Dir., Customer Programs and Assistance, San Diego Gas & Electric
Click here to view the recording of this webcast now.