Talk about 'the perfect storm:' Extreme weather meets social media,
online and mobile devices.
The last 12 months have provided no shortage of examples that
demonstrate how utilities' customer service requirements are changing.
Clearly, interacting with utility customers is becoming increasingly
complex. Customers expect fast and informed interactions with their
service providers--anytime, anywhere.
But like most
challenges, the mixing of new media with traditional channels, and
the convergence of customer service, sales and marketing creates
opportunity--your utility has new ways to establish relationships
with your customers, to provide `next generation customer service'
and to engage them in energy efficiency programs.
Beyond Billing: Driving Customer Engagement
Click here to view the recording now.
So, where to begin?
This webinar has
been designed to help you step back and:
review the expectations of `the new utility customer'
- See live
demonstrations of solutions that are available now to proactively
engage with customers, and to keep costs under control
- Hear insights and
examples from one forward-thinking utility on how to best leverage
new solutions that not only help you respond and engage, but also
create consistent communications across all your channels
If you are
considering, or are already engaged in, kicking your customer
service capabilities up a notch, this Webinar provides an excellent
opportunity to gather insights and information that can tip the
scales of success in your favor.
- Marc Rosson,
Enterprise Architect, Snohomish PUD #1
- Lisa Dalesandro,
Senior Utilities Industry Principal, SAP America
- Rob Thiele,
Senior Director, SAP Document Presentment by OpenText
- Rob Rae,
Solution Engineer, SAP America
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