Beyond Billing: Driving Customer Engagement

Arrow Engage Your Customers Like Never Before
See the Smartest New Ways to Drive Better Outcomes
Complimentary On-Demand Webcast | Click here to view now!
Talk about 'the perfect storm:' Extreme weather meets social media, online and mobile devices.

The last 12 months have provided no shortage of examples that demonstrate how utilities' customer service requirements are changing. Clearly, interacting with utility customers is becoming increasingly complex. Customers expect fast and informed interactions with their service providers--anytime, anywhere.

But like most challenges, the mixing of new media with traditional channels, and the convergence of customer service, sales and marketing creates opportunity--your utility has new ways to establish relationships with your customers, to provide `next generation customer service' and to engage them in energy efficiency programs.

Beyond Billing: Driving Customer Engagement

Click here to view the recording now.

So, where to begin?

This webinar has been designed to help you step back and:

  • Holistically review the expectations of `the new utility customer'
  • See live demonstrations of solutions that are available now to proactively engage with customers, and to keep costs under control
  • Hear insights and examples from one forward-thinking utility on how to best leverage new solutions that not only help you respond and engage, but also create consistent communications across all your channels

If you are considering, or are already engaged in, kicking your customer service capabilities up a notch, this Webinar provides an excellent opportunity to gather insights and information that can tip the scales of success in your favor.


  • Marc Rosson, Enterprise Architect, Snohomish PUD #1
  • Lisa Dalesandro, Senior Utilities Industry Principal, SAP America
  • Rob Thiele, Senior Director, SAP Document Presentment by OpenText
  • Rob Rae, Solution Engineer, SAP America
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Published By: 
Energy Central
Resource Author: 
Energy Central
Apr 23, 2012