Using Vertex's unique Outsourced Field Service Dispatch, utilities can retain their field technicians while outsourcing dispatchers to Vertex. The dispatchers use ViryaNet's mobile workforce management solution to schedule and dispatch work to field technicians. Field technicians use ViryaNet's solution to receive work orders, update work order status and report completion.
ViryaNet's mobile workforce management solution ensures customer service representatives can book appointments accurately and answer customer inquiries with timely information about the status of work orders, allowing Vertex to enhance customer service while reducing costs.
Utilities continue to choose Vertex's Outsourced Field Service Dispatch Service to establish and implement uniform business processes and best practices across field services operations.
ViryaNet's partnership with Vertex began in 2006. Since that time, Vertex has used ViryaNet's mobile workforce management solution to provide their dispatch service to utilities, establishing common best practices and delivering the highest quality field service at the lowest cost for customers.
"It's important for us to build on the foundation already established with Vertex," said Memy Ish-Shalom, CEO of ViryaNet. "It's our goal to work closely with our partners to provide solutions that create stronger relationships with customers. We look forward to continuing to help Vertex achieve its objectives."
Vertex is a leader in BPO, Customer Management Outsourcing and IT Services, serving over 200 clients worldwide across many sectors. It operates across a wide range of market sectors and geographies delivering exceptional customer experiences and winning outcomes for clients. Vertex has 11,000 employees, and 70+ offices and operations in the UK, USA, Canada, India and Australia. Their industry focus is utilities, public sector, financial services, telecommunications and retail/distribution industries.
ViryaNet delivers mobile workforce management solutions that intelligently guide, automate, and optimize both simple and complex field service work, resulting in measurable business benefits. ViryaNet's products, pre-packaged solutions and people are recognized within the industry as innovative which in turn enables its' customers to be viewed as leaders within their respective industries. ViryaNet's G4 products specialize in the functions of scheduling and dispatching resources and enabling mobile field communication and are delivered in industry specific configurations. Embedding industry best practices and utilizing innovative technologies like ViryaNet's BPM Blueprint for Mobile Workforce ManagementTM, Microsoft InfoPath® and device agnostic mobile solutions enable ViryaNet's products to be rapidly deployed and extended to support virtually any business process across a wide range of industries. ViryaNet is proud to call many of the world's leading utilities, the United States' largest pure rural telecommunications firm, the supermarkets' most respected retailer, and North America's largest auto insurer as customers. ViryaNet has strong partnerships with leading platform and system integration companies that enable it to have a global presence. Headquartered in Westborough, MA, ViryaNet has additional offices in the United States and Israel. For more information visit our website, or follow us on twitter.
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