The benefi ts of electronic bill presentment and payment (EBPP) are
undeniable. Although its promises have been promoted for a decade, it
has fi nally reached critical mass in the market with the number of
electronic bill payments surpassing checks in 2006. However, the
technical and fi nancial effort required for a biller to implement an in-
house EBPP solution can be both challenging and expensive. As an
added liability, billers are concerned about the possibility of slow
customer adoption rates and the extended time it may take to recoup
their investments. Alternatively, billers can outsource their EBPP needs
to a consolidator, but they place themselves at the risk of losing personal
contact with their customers or losing the customers themselves. An
innovative alternative presented in this whitepaper is for billers to
outsource their needs to an EBPP managed service provider (MSP).
Abstract:
The benefi ts of electronic bill presentment and payment (EBPP) are
undeniable. Although its promises have been promoted for a decade, it
has fi nally reached critical mass in the market with the number of
electronic bill payments surpassing checks in 2006. However, the
technical and fi nancial effort required for a biller to implement an in-
house EBPP solution can be both challenging and expensive. As an
added liability, billers are concerned about the possibility of slow
customer adoption rates and the extended time it may take to recoup
their investments. Alternatively, billers can outsource their EBPP needs
to a consolidator, but they place themselves at the risk of losing personal
contact with their customers or losing the customers themselves. An
innovative alternative presented in this whitepaper is for billers to
outsource their needs to an EBPP managed service provider (MSP).
