Learn how industry-leading utilities are designing smart engagement programs with customer value at the core - driving satisfaction, smart meter acceptance and brand loyalty among residential customers.
Phil Carson, editor-in-chief, Intelligent Utility Daily, will moderate this panel of customer-engagement experts from leading utilities:
- Charles Dickerson, Vice President, Customer Care, Pepco Holdings, Inc.
- Rebecca Meyer, Senior Program Administrator, Connecticut Light & Power
- Stan Sittser, Customer Communications Manager, Portland General Electric
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Abstract:
Smart grid is redefining utility-customer relationships - engagement is now required. With customer behavior change so central to managing peak demand and deferring capital expenditures, utilities must get smart about engaging savvy customers today.
Published By:
Energy Central
Resource Author:
Energy Central
