On-Demand Webcasts

  • May 28, 2015 | Energy Central
    Customer satisfaction is the key to a utility's success. Achieving such satisfaction requires commitment and focus across every level of an organization. With company-wide processes and buy-in, and strong support from its customer care partner, handling thousands of outbound calls and delivering...
  • May 27, 2015 | Energy Central
    It's widely accepted that proactive customer communications are key to increasing customer satisfaction and improving engagement, but ensuring alerts are accurate, timely, and in your customer's channel of choice requires a robust management system and cross-team coordination.
  • May 21, 2015 | Energy Central
    A Close Look at How ComEd is Unlocking New City Services and Benefits: A true multi-application platform creates a foundation for today's smart city applications while providing the flexibility to add new services in the future.
  • May 20, 2015 | Energy Central
    Free on-demand webcast: To be successful, energy companies across the globe need to make sound long-term strategic decisions around future investments and projects. However, the ability to act and plan freely is limited by many factors including high capital costs and limited budgets. Other factors...
  • May 19, 2015 | Energy Central
    Big data and bring your own device (BYOD) are two pervasive trends in today's business environment. Companies everywhere are looking to use the increasing volume of data to improve business performance as well as leverage the proliferation of devices to drive down DR program costs, better engage...
  • May 13, 2015 | Energy Central
    Are you struggling to understand how FERC Order 1000 has changed the way RTOs plan their transmission systems? The introduction of competitive solicitation/bidding processes for transmission projects stands to dramatically change the transmission landscape in years to come. However, there are a...
  • May 12, 2015 | Energy Central
    Power market participants, investors, project developers and industry stakeholders routinely rely on forecasts of market economics and operations to support their decision processes. The most accurate and comprehensive forecasts are developed with the use of power market simulators that provide a...
  • Apr 30, 2015 | Energy Central
    Enabled by two-way communications between the utility customer and the utility, smart grid technologies like Advanced Metering Infrastructure (AMI) have fundamentally changed the energy landscape. And with a future sure to be characterized by a growth in distributed generation and new energy...
  • Apr 29, 2015 | Energy Central
    Our legacy grid has value and deserves continued investment. As we transition toward a more integrated grid that can accommodate new distributed energy sources, utility-scale renewables and energy storage, we need to keep the best of the old while embracing the new.
  • Apr 23, 2015 | Energy Central
    Amidst an ever-growing skills gap, it's crucial to understand how people are scheduled and how work gets done. Across the Energy spectrum, including Oil & Gas, Renewables, Nuclear and Utilities, many of today's organizations remarkably still rely on manual employee scheduling processes.