On-Demand Webcasts

  • Jun 13, 2013 | CallMiner
    In this webinar Jason Gingell, Senior Business Analyst at British Gas, will discuss how his team successfully leveraged insights from speech analytics to improve and sustain contact center performance in areas such as: promotional effectiveness, first call resolution, regulatory compliance, and...
  • Jun 06, 2013 | Energy Central
    Just as advanced analytics help utilities transform terabytes of data into actionable insights, the Utility Analytics Institute helps distill analytics lessons from hundreds of utilities into best practices and clear answers to the industry's top analytics questions.
  • May 16, 2013 | Energy Central
    Demand response, meter data analytics and smart meters are just a few of the hot technologies that utilities are choosing to invest in. These investments are pushing utilities to address data and analytics across their companies, including the areas of customer operations, grid optimization, asset...
  • May 15, 2013 | Energy Central
    Demand response, meter data analytics and smart meters are just a few of the hot technologies that utilities are choosing to invest in. These investments are pushing utilities to address data and analytics across their companies, including the areas of customer operations, grid optimization, asset...
  • May 09, 2013 | Energy Central
    Big Data holds the potential to reveal game-changing insights that improve countless aspects of the energy business-from wholesale market savings, better renewables integration, and greater grid efficiency to information-driven energy savings and time-based pricing.
  • Apr 25, 2013 | Energy Central
    Utilities are entering the age of the empowered customer. Customers expect to engage when and how they want and through physical, digital and mobile means. This is changing the entire way products and services are sourced and distributed and making business more complex than ever.
  • Apr 24, 2013 | Energy Central
    Getting ahead of the mayhem resulting from rampant storm activity is no easy feat. Join DNV KEMA and PSEG as we take a detailed look at lessons learned, and discuss a go-forward strategic plan that addresses resiliency, infrastructure, processes and people.
  • Apr 23, 2013 | Energy Central
    Today's utilities must manage an avalanche of customer data while managing business - process changes that come with AMI - such as putting an efficient meter-to-cash process in place to quickly unleash smart meter potential.
  • Mar 20, 2013 | Energy Central
    You are invited to view this on-demand webcast, where we'll be introducing "Let's Get Social: Best Practices in Utility Outage Communications," a utility best practices white paper.
  • Mar 13, 2013 | Energy Central
    While the industry is focused on the technology of the smart grid, the human element may be left behind. But, the field worker is still vitally important to the reliability and sustainability of the smart grid.