News
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Jun 10, 2002 |
ORCOM, the leader in outsourced customer care and billing (CC&B) services for water, gas and electric companies, today predicts that at least half of U.S. utilities will outsource their CC&B service by 2012. Due to market needs, utilities focus and rapid growth through mergers and acquisitions, more ...
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Jun 10, 2002 |
Wellesley, MA (Business Wire) June 10, 2002--Nexus Energyguide today unveiled Bill Analyzer™, a unique online system that helps utility customers obtain rapid and meaningful answers to billing questions via a self-service application on a utility web site. Wisconsin Public Service (WPS) is the first ...
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Jun 07, 2002 |
Buffalo, NY – June 7, 2002 – Osmose, Inc., announced today the acquisition of Coherent Networks’ FastGate/Utility Division. Osmose is a leading provider of predictive and preventative maintenance services for distribution and transmission systems, including field data-collection supporting GIS, joint ...
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Jun 06, 2002 |
Date: June 6, 2002 To further extend its line of products under the Western Union product portfolio, First Data Corp. (NYSE: FDC), a global leader in electronic commerce and payment services, today announced it has signed a definitive agreement to acquire E Commerce Group, Inc. (ECG), an electronic ...
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Jun 05, 2002 |
Calgary, Alberta and Toronto, Ontario - June 5, 2002: Globel Direct Inc. (GBD - TSXV) announced today that it has formed a strategic alliance with KUBRA, a leading provider of enterprise information solutions, to jointly market KUBRA's comprehensive and integrated e-billing software suite - KUBRA e-bill™. ...
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Jun 04, 2002 |
PAR3 Communications, the leader in event-based notification solutions, today announced the PAR3 Alliance Network, a partnership program comprised of industry leading system integrators, outsourcers, resellers, and independent software and hardware vendors. By combining best-of-breed technologies in ...
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Jun 04, 2002 |
DB Microware is pleased to announce the successful implementation of the FieldNet Pro System at Allegheny Power. As the first site to fully install the system, Allegheny had some concerns going into the project. We are quite pleased with the reception at Allegheny, both from management and the meter ...
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Jun 01, 2002 |
Taking electronic government a step past ordinary Internet payment processing, the City of Redding has implemented technology that allows utility customers to access a website through multiple channels of communication. Since October 2001, residents have been using telephones, fax machines and the Internet ...
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May 23, 2002 |
In contact centers , success sometimes is measured by the average number of seconds a customer has to wait or by how many thousands of calls are answered per hour. However, timing is not everything for the best-performing centers. Different industries have different standards for measuring a ...
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May 14, 2002 |
Burson-Marsteller, on behalf of the Texas Public Utility Commission, contracts with Nexus to provide ENERGYfinder™ on www.powertochoose.org offering energy supplier information along with Internet enrollment. WELLESLEY, Mass. (Business Wire) May 14, 2002 – Starting today, Texas consumers will ...
