News
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Aug 26, 2002 |
ORCOM, the leader in outsourced customer care and billing (CC&B) services for electric, water and gas companies, today announced that Nova Scotia Power has selected ORCOM for infrastructure hosting and improved customer care functionality for its online customer care system “Understanding that people ...
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Aug 20, 2002 |
mySAP Mobile Business Expected to Save Vattenfall More Than 2 Million Euros Per Year Through Increased Field Service Efficiency STOCKHOLM, Sweden - August 20, 2002 - SAP AG (NYSE: SAP) today announced that Vattenfall Service, the service subsidiary of the Swedish energy corporation Vattenfall (Europe’s ...
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Aug 20, 2002 |
Delivery of E.piphany E.6 Platform Marks Industry's First and Only End-to-End, Component-Based CRM Architecture SAN MATEO, Calif.-Aug. 20, 2002 - E.piphany, Inc. (Nasdaq: EPNY), a provider of customer relationship management (CRM) software, today announced the completion of the E.piphany E.6™ Platform, ...
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Aug 20, 2002 |
Report Evaluates 'How the Architectures of E.piphany's, Oracle's, PeopleSoft's, SAP's and Siebel's CRM Product Suites Stack Up Against Each Other' SAN MATEO, Calif.-Aug. 20, 2002 - After a thorough evaluation of architectures from E.piphany (Nasdaq: EPNY), Oracle, PeopleSoft, SAP and Siebel, the ...
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Aug 20, 2002 |
BEA Systems, Deloitte Consulting, Genesys, KPMG Consulting, TIBCO Software, Genesys and Witness Systems Collaborate With E.piphany To Deliver A Flexible, Intelligent Family of Customer Service Applications SAN MATEO, Calif. - Aug. 20, 2002 - A wide range of industry leaders today applauded E.piphany's ...
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Aug 20, 2002 |
Madison, WI - (August 20, 2002) - When people move to Alliant Energy-Wisconsin Power and Light’s utility service territory, they’re in for a one-stop-shopping customer service experience. With one call to Alliant Energy-WP&L, newcomers will get quality electric and natural gas service, and have the ...
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Aug 19, 2002 |
EnvoyWorldWide, a provider of real-time interaction management solutions, today announced that RETX, a pioneer in Web-based solutions for the electric industry, has selected EnvoyXpress to provide voice functionality for its Notification Manager solution. To proactively avoid seasonal service and power ...
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Aug 14, 2002 |
Solution Provides On-line Answers to Common Billing Questions--Lowering Costs and Building Satisfaction WELLESLEY, Mass.--(BUSINESS WIRE)--Aug. 14, 2002-- Starting today, Carolina Power & Light (CP&L) in conjunction with Nexus Energy Software, is offering its customers a breakthrough on-line solution ...
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Aug 08, 2002 |
mySAP™ CRM for the Utilities Industry Helps Companies Retain Customers in Deregulated Markets WALLDORF, Germany - August 8, 2002 - SAP AG (NYSE: SAP) today announced that a growing number of utility companies are benefiting from implementing the industry-specific customer relationship management ...
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Aug 06, 2002 |
ST. PETERS, Mo. – National Information Solutions Cooperative (NISC) today announced they would begin marketing immediately a revolutionary new software solution, Visual Utility Outage Management, capable of providing faster, more accurate information and technology resources available to electric cooperatives ...
