News
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Sep 29, 2002 |
ENGLEWOOD, Colo. -(BUSINESS WIRE)— September 29, 2002 - Frank Solutions, Inc. (FSI), a national leader in Automated Call Center technologies, today announced that it has been selected by the City of Wilson, North Carolina to provide a comprehensive Interactive Voice Response (IVR) solution for their ...
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Sep 20, 2002 |
The UK’s leading business outsourcer successfully delivers Customer Relationship Management and IT systems implementation to Europe’s leading energy services company. Around 5 million TXU Energi customer accounts will reap the benefits of new technology introduced by Vertex to boost the speed and ...
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Sep 20, 2002 |
EVER America ("EVER") announced that ANTEA Groupe SA, a company specializing in outsourced call center solutions, has acquired SuiteResponse Service v6.1 and Advisor v2.0 as its customer service and knowledge base infrastructure. SuiteResponse was selected primarily based on its ease of use, support ...
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Sep 18, 2002 |
Precision Response Corporation (PRC), a leading provider of outsourced customer care services, today announced the launch of PRC Energy, its operating unit dedicated to the unique customer care needs of the energy industry, and the appointment of Kobus Van Der Westhuizen as PRC’s Vice President of Energy. ...
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Sep 17, 2002 |
Mississauga, ON - Sept 17, 2002 - KUBRA, a leading provider of enterprise information solutions, and Northern Virginia Electric Cooperative (NOVEC), today announced that electronic billing and payment is now available to their residential and commercial customers. NOVEC, based in Manassas, VA, is one ...
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Sep 12, 2002 |
Mississauga, ON - September 12, 2002 - KUBRA, a leading provider of enterprise information solutions, and the City of Burnaby, BC today announced that electronic billing and payment are now available to the residential customers in Burnaby. The City of Burnaby, with a population of 194,000 is the third ...
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Sep 09, 2002 |
According to analysts and company officials, SAP (NYSE: SAP) appears well positioned to translate its ERP software sector strength into a prime spot in the CRM market. However, to achieve that goal, the company faces considerable challenges, not only from the behemoths and upstarts already occupying ...
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Sep 04, 2002 |
By Michelle Higgins The race to get consumers to pay bills electronically is clicking into higher gear. Bank of America recently did away with its monthly $5.95 fee for online bill payments, and this month, National City Bank is following suit. U.S. Bancorp has stationed "e-experts" in all 2,147 ...
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Sep 03, 2002 |
PLANO, Texas -- EDS today announced the launch of a new capability within EDS’ data center infrastructure, facilitated by Ejasent software, enabling real-time metering of the amount of processing power used and allocating processing power (and cost) based on client needs. Metering in the utility ...
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Aug 27, 2002 |
SAN MATEO, Calif.-Aug. 27, 2002- Building on its collection of industry accolades for its superior technology leadership, E.piphany, Inc. (Nasdaq: EPNY), a provider of customer relationship management (CRM) software, today announced that it received the prestigious CRM Excellence Award for its Real-Time ...
