News
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Aug 20, 2002 |
Report Evaluates 'How the Architectures of E.piphany's, Oracle's, PeopleSoft's, SAP's and Siebel's CRM Product Suites Stack Up Against Each Other' SAN MATEO, Calif.-Aug. 20, 2002 - After a thorough evaluation of architectures from E.piphany (Nasdaq: EPNY), Oracle, PeopleSoft, SAP and Siebel, the ...
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Aug 20, 2002 |
BEA Systems, Deloitte Consulting, Genesys, KPMG Consulting, TIBCO Software, Genesys and Witness Systems Collaborate With E.piphany To Deliver A Flexible, Intelligent Family of Customer Service Applications SAN MATEO, Calif. - Aug. 20, 2002 - A wide range of industry leaders today applauded E.piphany's ...
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Aug 20, 2002 |
Madison, WI - (August 20, 2002) - When people move to Alliant Energy-Wisconsin Power and Light’s utility service territory, they’re in for a one-stop-shopping customer service experience. With one call to Alliant Energy-WP&L, newcomers will get quality electric and natural gas service, and have the ...
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Aug 19, 2002 |
EnvoyWorldWide, a provider of real-time interaction management solutions, today announced that RETX, a pioneer in Web-based solutions for the electric industry, has selected EnvoyXpress to provide voice functionality for its Notification Manager solution. To proactively avoid seasonal service and power ...
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Aug 14, 2002 |
Solution Provides On-line Answers to Common Billing Questions--Lowering Costs and Building Satisfaction WELLESLEY, Mass.--(BUSINESS WIRE)--Aug. 14, 2002-- Starting today, Carolina Power & Light (CP&L) in conjunction with Nexus Energy Software, is offering its customers a breakthrough on-line solution ...
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Aug 08, 2002 |
mySAP™ CRM for the Utilities Industry Helps Companies Retain Customers in Deregulated Markets WALLDORF, Germany - August 8, 2002 - SAP AG (NYSE: SAP) today announced that a growing number of utility companies are benefiting from implementing the industry-specific customer relationship management ...
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Aug 06, 2002 |
ST. PETERS, Mo. – National Information Solutions Cooperative (NISC) today announced they would begin marketing immediately a revolutionary new software solution, Visual Utility Outage Management, capable of providing faster, more accurate information and technology resources available to electric cooperatives ...
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Aug 01, 2002 |
Telecorp Products Inc., a veteran leader in contact center solutions, is pleased to announce the latest enhancement to its popular historical ACD reporting software: Rapid E-Port (AHD). Putting the ability to proactively increase satisfaction levels directly into the hands of empowered contact center ...
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Jul 29, 2002 |
Mississauga, Ontario - July 29, 2002 - KUBRA, a leading provider of enterprise information solutions, today announced it has signed an agreement to provide Ontario-based Union Energy Inc. with financial transaction outsourcing solutions. Union Energy, Inc., an EPCOR company, provides home comfort products ...
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Jul 22, 2002 |
ORCOM, the leading provider of outsourced customer care and billing services for electric, gas and water utilities today announced that the California service area of Sierra Pacific Power Company has signed on for a five year extension of their existing outsourcing contract. The California service area ...
