News
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Oct 17, 2002 |
PRC Energy, an operating unit of Precision Response Corporation (PRC) dedicated to the unique customer care needs of the energy marketplace, will make its energy industry debut at the upcoming Energy Marketing and Customer Service Conference and Expo (EMACS). EMACS will be held from October 21-24 at ...
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Oct 17, 2002 |
SAN JOSE, Calif., October 17, 2002—Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, announced today that Voicetec will ...
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Oct 14, 2002 |
ORCOM, a leading provider of outsourced customer care and billing services for water, gas and electric utilities, today announced general availability of E-CIS Blue, a proven, highly flexible billing and customer care service dedicated exclusively to water utilities. As the only service to leverage ...
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Oct 14, 2002 |
ORCOM, the leading provider of outsourced customer care and billing services for electric, gas and water utilities in North America, and Soluziona, a global provider of Customer Information System (CIS) software to utility companies around the world, today announced they will co-develop a next-generation ...
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Oct 09, 2002 |
EC Power, the largest volume independent electronic Transaction Service Provider (TSP) for the State of Texas' deregulated power market, today announced its selection by Just Energy, a new entrant into the deregulated electric power market in Texas. Just Energy, headquartered in Houston, Texas, ...
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Oct 09, 2002 |
SAN JOSE, Calif., October 09, 2002—A national survey of consumers conducted by Greenfield Online on behalf of Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather ...
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Oct 08, 2002 |
SAN JOSE, Calif., October 08, 2002—Customer sales and service representatives (CSRs) deliver the best service when they are happy in their jobs, and delivering quality service is what makes them happy, according to recent studies that illustrate the link between employee satisfaction and customer service. ...
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Oct 08, 2002 |
Niagara Falls, New York October 8, 2002 - Harris Computer Systems (Harris) today announced the acquisition of the complete MCS Spectrum business operation and product suite. MCS is a leading provider of software solutions for utilities and local government and its robust product suite includes a customer ...
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Oct 08, 2002 |
PLANO, Texas -- Paula Kruger, president of EDS Operations Solutions Customer Relationship Management (CRM) service line, was named one of the 20 most influential people in CRM by CRM Magazine, September 2002. The publication, which listed the 20 individuals, “who are the thought-leaders in the CRM ...
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Oct 07, 2002 |
Innovative tool can reduce customer service costs while increasing customer satisfaction. Wellesley, MA, October 7, 2002?Nexus Energy Software, Inc. announced today the availability of their highly anticipated Bill Analyzer utility call center support software. With Nexus’ Bill Analyzer, utility ...
