News
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Oct 08, 2002 |
PLANO, Texas -- Paula Kruger, president of EDS Operations Solutions Customer Relationship Management (CRM) service line, was named one of the 20 most influential people in CRM by CRM Magazine, September 2002. The publication, which listed the 20 individuals, “who are the thought-leaders in the CRM ...
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Oct 07, 2002 |
Innovative tool can reduce customer service costs while increasing customer satisfaction. Wellesley, MA, October 7, 2002?Nexus Energy Software, Inc. announced today the availability of their highly anticipated Bill Analyzer utility call center support software. With Nexus’ Bill Analyzer, utility ...
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Sep 29, 2002 |
ENGLEWOOD, Colo. -(BUSINESS WIRE)— September 29, 2002 - Frank Solutions, Inc. (FSI), a national leader in Automated Call Center technologies, today announced that it has been selected by the City of Wilson, North Carolina to provide a comprehensive Interactive Voice Response (IVR) solution for their ...
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Sep 20, 2002 |
The UK’s leading business outsourcer successfully delivers Customer Relationship Management and IT systems implementation to Europe’s leading energy services company. Around 5 million TXU Energi customer accounts will reap the benefits of new technology introduced by Vertex to boost the speed and ...
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Sep 20, 2002 |
EVER America ("EVER") announced that ANTEA Groupe SA, a company specializing in outsourced call center solutions, has acquired SuiteResponse Service v6.1 and Advisor v2.0 as its customer service and knowledge base infrastructure. SuiteResponse was selected primarily based on its ease of use, support ...
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Sep 18, 2002 |
Precision Response Corporation (PRC), a leading provider of outsourced customer care services, today announced the launch of PRC Energy, its operating unit dedicated to the unique customer care needs of the energy industry, and the appointment of Kobus Van Der Westhuizen as PRC’s Vice President of Energy. ...
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Sep 17, 2002 |
Mississauga, ON - Sept 17, 2002 - KUBRA, a leading provider of enterprise information solutions, and Northern Virginia Electric Cooperative (NOVEC), today announced that electronic billing and payment is now available to their residential and commercial customers. NOVEC, based in Manassas, VA, is one ...
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Sep 12, 2002 |
Mississauga, ON - September 12, 2002 - KUBRA, a leading provider of enterprise information solutions, and the City of Burnaby, BC today announced that electronic billing and payment are now available to the residential customers in Burnaby. The City of Burnaby, with a population of 194,000 is the third ...
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Sep 09, 2002 |
According to analysts and company officials, SAP (NYSE: SAP) appears well positioned to translate its ERP software sector strength into a prime spot in the CRM market. However, to achieve that goal, the company faces considerable challenges, not only from the behemoths and upstarts already occupying ...
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Sep 04, 2002 |
By Michelle Higgins The race to get consumers to pay bills electronically is clicking into higher gear. Bank of America recently did away with its monthly $5.95 fee for online bill payments, and this month, National City Bank is following suit. U.S. Bancorp has stationed "e-experts" in all 2,147 ...
