News & Commentary
Intelligent Utility Insights
Brought to you by our editorial team.
- May 04, 2015 |
- May 02, 2015 |
- Apr 30, 2015 |
- Apr 29, 2015 |
- Apr 28, 2015 |
- Apr 27, 2015 |
- Apr 26, 2015 |
- Apr 23, 2015 |
- Apr 22, 2015 |
- Apr 21, 2015 |
Commentary from Industry Pros
Utilities are in a unique position to provide and market products and services to a highly responsive audience. Offering solutions that meet the individual customer’s needs and preferences is the key to meaningful customer engagement.
Streamlining how utilities conduct energy assessments is valuable in itself, but the often overlooked yet extremely valuable piece of an energy assessment is actually the data collected during the audit. This is the pot of gold for the utility as it helps demystify their customer base and provides deep visibility into premise data the utility may not have access to otherwise.
The home energy management (HEM) market-made up of systems of smart, networked devices that can dynamically adjust energy use within a home-has been evolving dramatically.
Going digital is the latest buzzword in the utilities sector. One sees utilities drawing up digital roadmaps and making investments geared towards a `digital transformation'.
We've spoken previously about the potential for fuel-cell growth in developing countries like India, and there's no doubt that hydrogen fuel cells could lead those regions into a new future.
Over the past decade, customer engagement has become a buzzword among utilities. Customers want to know their energy use and want to be recommended ways to reduce use, they say. As a marketer and energy entrepreneur, I wholeheartedly agree that customers must be engaged. However, as an energy consumer, the current state of utility marketing bothers me.
The term "Automation (A)" was introduced in the 1970s as a way to describe the use of advanced controls and communication technologies to improve power system performance and reduce operating costs. Its popularity grew, leading to steady, methodical, and systematic advancements that continue to this day.
The revision cycle for the National Electrical Code (or NEC for short) continues through its phases, similar to the changing seasons. While many readers may be familiar, a brief summary of the NEC could be necessary.
In the utility industry, customers expect - actually they demand - uninterrupted service and perfect product delivery. The threshold of tolerance for "mistakes" or slow response is low; the audience is vocal, digitally savvy and socially empowered; and there are government and regulatory eyes watching at all times.
Mobile technology is redefining the workday. Field techs increasingly leverage mobile devices for tasks that previously required time-intensive phone calls and paperwork.