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Commentary from Industry Pros

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    Dec 09, 2014 | Eric Leiserson
    Moving customers away from the paper bill and onto electronic bill (e-bill) presentment delivery is a challenge for utility organizations. More and more, customers are receptive to the e-bill in place of the paper bill, but persuading them to make the switch and change their established finance routine is easier said than done.
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    Dec 05, 2014 | Sarah Battaglia
    There's a hot, new scandal happening in the utility industry that you're going to want to avoid. Customers across the country are reporting utility imposters who try to forcefully clean out their bank accounts. Dangling the threat of shutting off gas and electric if immediate payment is not received, these scammers are posing as legitimate utility companies, making it difficult for customers to tell the difference.
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    Dec 04, 2014 | Kimberly Klemm
    Customer engagement is crucial for any successful business. Marketing, customer service, and business mobility are all vehicles used to create customer loyalty, satisfaction, and interaction that will increase productivity.
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    Dec 03, 2014 | Gordon Feller
    There's much debate about the potential value of the Internet of Things (IoT). But what is it really?
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    Dec 02, 2014 | Joyce Tam
    When a public works truck recently broke down in blizzard conditions during snow removal in a suburb of Boston, dispatchers knew exactly where to find the vehicle. That's because the public works department uses fleet management with telematics that tracks the progress of their fleet and crew in the field.
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    Nov 28, 2014 | Sarah Battaglia
    There's one thing you probably don't know about Apple. The information technology conglomerate was ranked 48th on Newsweek's Greenest Companies of America list this year. To put that in perspective, of the six million businesses registered in the United States, only 47 are considered "greener" than Apple. You've got to admit that's impressive.
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    Nov 26, 2014 | Trilochan Sahoo
    Smart Grid connectivity continues to gain momentum as global utilities embrace the technology and invest in the infrastructure. Bulk of the investment is seen in replacing manual read, AMR meters with Smart Meters, capable of two-way communication.
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    Nov 25, 2014 | Joyce Tam
    Over the last decade, field service organizations have been overwhelmed by the relentless flow of information coming in from multiple sources, in various formats and through an array of tools so it's no surprise they don't know what to do with this information.
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    Nov 24, 2014 | James Mater
    Let's begin under the premise that you (end-user, utility, aggregator, etc.) want to acquire technology from different vendors, specify the communications interface between products and have all such products install and work together easily and quickly (similar to adding a new printer to your PC - sometimes it's called "plug and play").
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    Nov 21, 2014 | Sarah Battaglia
    Ripping open a heating bill during the height of the holiday season is worse than unraveling a string of twinkle lights. Since when does it cost more to heat a 600-square-foot apartment than it does to feed a family of eight? Alright, that may be a bit of an exaggeration, but I'm sure that's how most of us feel during the winter months.