Intelligent Utility Magazine Sep / Oct 2014
In This Issue
  • Arizona’s Salt River Project (SRP) recently landed on JD Power's 2014 list of customer champions. They’ve also been at the top of satisfaction surveys for over fifteen years—at the very tip of the very top. So, in an industry plagued by the notion that utilities don’t give a hoot about their customers, what is SRP doing so very right? Well, first of all, they are focused on and passionate about...
  • By Tim Porter and Naomi Manley-Casimir Consumers continue to be impacted by market restructuring and liberalization in a number of North American markets. Accenture’s latest research, “The New Energy Consumer: Architecting for the Future,” underscores a common truth: once consumers realize they have choice, they become increasingly aware, and thus, more demanding. Chalk it up to a surge in “...
  • Glendale Water & Power is a municipal utility that serves the citizens and community of Glendale, California including over 33,744 water and 85,358 electric customers. Glendale Water & Power's vision is to provide our customers with reliable and sustainable water and power services that are cost effective and innovative. For this installment of the utility2utility article series, we spoke...
  • As Kayak is to travel, Choose Energy is to electricity,” said Kerry Cooper, CEO of Choose Energy when I asked how she described her gig to people outside of the industry. But even people inside of the industry might be a little confused at what Cooper does. An “energy marketplace” really isn’t the norm in most states, as Cooper noted. In fact, most customers still live in areas dominated by...
  • Here at Intelligent Utility, we’ve begun a new article series focused on interviews with utility executives. Since our upcoming Knowledge Executive Summit is the perfect place to gather insiders for this series, we’ve started with select committee members and their viewpoints of the industry. We spoke with Val Jensen, senior vice president (SVP) with ComEd; Randy Senn, CIO of SCANA Corporation;...
  • Over the last decade and a half, federal and state demands for a more reliable and economically responsive electrical grid have grown immensely. Possible solutions to this demand include transactive energy (TE), the combination of economic and control techniques intended to improve grid reliability and efficiency. TE is supposed to take the concept of distributed energy resources (DER) to the...
  • Author:  Paul De Martini Co-author:  Lorenzo Kristov The rapid growth and diversity of distributed resources is driving changes to the traditional electric system operating model. This emerging hybrid system, comprised of a complementary mix of centralized and distributed energy resources, has created multi-directional power flows while also expanding the number of transactions....
  • Right after the flurry over smart grid began to die down, there came an uptick in chats about the blending of information tech and operations tech. That’s now the current debate at every industry conference. But, is it hype or is it really happening? We asked Miroslav Begovic, president of IEEE Power & Energy Society (PES) and professor of electric energy research at the School of Electrical...
  • Silicon Valley Power is the municipal utility for the City of Santa Clara, California. The utility covers around 60,000 customers in the area. Recently, the municipality announced a project to expand free outdoor wi-fi across the city. In this installment of our Utility2Utility series, we spoke with Larry Owens, manager of customer services, about that massive wi-fi project. Intelligent Utility:...
  • Europe’s three largest economies—Germany, Britain and France—are geographically close, but their electricity markets are worlds apart. France is dominated by a single utility, while Germany has thousands. Somewhere in the middle between these two almost diametrically opposed markets, sits Britain. Britain’s electricity sector was the one of the leaders of the global push towards liberalization...