Intelligent Utility Magazine July/Aug 2014
In This Issue
  • Back in the mid-2000s, many of us heard the term smart grid for the first time. One’s reaction to this term depended on one’s point of view. Many from the metering world had been playing in the fixed network world for quite some time and questioned what this new smart thing was all about. Utility customer organization leaders wondered if this was the day that they would finally have that nirvana-...
  • Energy forecasting is one of those areas of great importance to electric grid that gets little attention—even from power industry insiders. But you need to know how to make the best of your forecasting process. Here are 13 tips to get you started.1.  Understand business needsForecasting is a necessary and crucial process across virtually all segments of the utility industry:  generation...
  • The North American utility industry is at quite an intriguing crossroads. The last four or five years have seen customer expectations change dramatically, the regulatory landscape take on greater importance, sustainability become a core value, and information technology begin to meet the promise of many years of development and investment. Savvy utility leaders are constantly on the lookout for...
  • “The Internet of Things, empowered consumers, stringent regulations and digitization have changed the approach towards data in utility industry,” said Sudheer Warrier, vice president and global head of utilities for Tata Consultancy Services. “Utilities all over the world have more data than ever.” What started with the dominance of smart meter data has continued with social media comments and...
  • Commonwealth Edison Company, perhaps better known as ComEd, is a unit of Chicago-based Exelon Corporation that provides service to approximately 3.8 million customers across Northern Illinois, or 70 percent of the state's population. Recently, that population got to put their two cents in on how ComEd’s bill looked through crowdsourcing. For this installment of Utility2Utility, we spoke to Ron...
  • “I don’t know if there are very many people—men or women—who think they want to go work for a utility when they grow up,” said Debbie Kimberly, vice president of customer energy solutions at Austin Energy. But, that may change for future generations when they get a gander at how Kimberly’s career has unfolded under a motivating, mentor-filled utility environment. But, no, being VP of customer...
  • The Arlington Water Utilities Department supplies water to more than 367,000 residents and has over 100,000 monthly accounts as part of the City of Arlington, Texas. For this issue of Utility2Utility, we spoke with Laurie Foreman, customer services manager for Arlington Water Utilities about the new and exciting world of customer mobile for them. Intelligent Utility: How is the City of Arlington...
  • Big data is taking on an increased role at utilities both large and small. Harvesting reams of data that was previously unavailable just 18-24 months ago opens up great opportunities for both utilities and ratepayers. However, maneuvering the vast amounts of data also results in new challenges for utilities. We asked several utilities about how they are using big data, what challenges they have...
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  • Survey reveals trends
    By:  Martin Travers Utility managers across the U.S. share a common challenge: Aging infrastructure, aging workforces and limited budgets continue to increase pressure on utilities to do more with less. Fortunately, advances in communications and sensor technology along with the capabilities of big data and analytics are creating new means to solve challenges once thought insurmountable...
  • Utilities have a strong hold on engaging their residential market and dedicated account managers to serve their large commercial and industrial customers. But where does that leave small and medium enterprises (SMEs), sometimes referred to as the frozen middle? Effective segmentation for this group leads to better understanding of energy usage, increased engagement and overall increased customer...