In This Issue
With 4.4 million customers, Atlanta-based Southern Company provides electricity to much of the American Southeast. This issue, we spoke with Southern Company Senior Vice President and CIO Kenneth Coleman about the utility's IT programs, plans and projections.IU: What's the greatest IT project Southern Company has embarked on in the last five years?Coleman: We just completed an enterprise-wide...
Oncor is a regulated electric transmission and distribution service provider that serves 10 million customers across Texas. This issue, we spoke with Brenda Jackson, senior vice president and chief customer officer about the utility's consumer focus.IU: What's the greatest customer service project Oncor has embarked on in the last five years?Jackson: I stepped into the role of chief customer...
+Apparently, we’re social animalsThere's an odd psychological dichotomy at play with intelligent power infrastructure that confuses power industry insiders: Why do consumers who regularly use more personal technology (such as smartphones) without a second thought become preoccupied with what the power company will know about them when smarter meters and thermostats come more directly into play? Why do these people seem perfectly...
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