Intelligent Utility Magazine July / August 2012
In This Issue
  • What electric utilities must do to survive the 21st century
    Intelligent Utility July / August 2012: Energy Efficiency
    INVESTOR-OWNED AND CONSUMER-OWNED ELECTRIC utilities need to address a new challenge in the next decade or they may become mediocre, obsolete, servant infrastructure to businesses who will take their customers away from them. The transformation of the electric customer is a new phenomenon and electric utility boards of directors and executive management cannot wait to respond, but must...
  • In the large investor-owned electric utilities of North America
    Intelligent Utility July / August 2012: Energy Efficiency
    IT'S TIME, WITH THIS ISSUE, FOR THE LARGE INVESTOR-OWNED electric utilities across North America to take their bows. We had a little bit of help this time around in picking some of those to highlight in our Top 12 for 2012, thanks to a raft of independent nominations.Central Maine Power's AMI program director, LANEY BROWN, is responsible for leading the smart meter project for CMP's customer base...
  • Keys to taking your analytics to the next level
    Intelligent Utility July / August 2012: Energy Efficiency
    AT THE UTILITY ANALYTICS INSTITUTE, WE'VE SPENT THE past several months focusing on two key analytics areas: customer analytics and grid analytics. Although increasingly advanced analytics will focus primarily on these areas, many advanced analytics initiatives will eventually need an enterprise-level analytics infrastructure to support them. In fact, this need for a supporting analytics...
  • Two public utilities share their stories
    Intelligent Utility July / August 2012: Energy Efficiency
    THERE'S AN OLD ADAGE THAT SAYS THAT there's no sense reinventing the wheel. However, in the case of energy efficiency (EE), new technology and new thought along the years have continually increased the opportunities for utility energy efficiency programs to make their mark.Take, for example, tiny Sauk Centre Public Utilities Commission in central Minnesota, which introduced EE programs as early...
  • Utilities navigating a more complex world of data
    Intelligent Utility July / August 2012: Energy Efficiency
    AS UTILITIES HAVE WADED INTO THE DATA-HEAVY POST-smart grid era, utility leaders from across the enterprise are seeing that there is value in all of that data beyond simply managing the volumes of data and getting it to the right people. This, of course, is where analytics is proving to be a game changer at many utility organizations.We'll be discussing these and other issues at Utility Analytics...
  • Three utilities share their EE and DR best practices
    Intelligent Utility July / August 2012: Energy Efficiency
    AT THE AMERICAN PUBLIC POWER Association (APPA) national conference this summer, three public utilities shared energy efficiency and demand-response best practices stories with a full house of interested attendees.Questions flew quickly throughout the session, with ideas from across the country shared by panelists and participants alike. Here we share some of the best, from two utilities in...
  • Consumers getting more savvy
    Intelligent Utility July / August 2012: Energy Efficiency
    NEW RESIDENTIAL ELECTRIC CONSUMER RESEARCH DONE for the Smart Grid Consumer Collaborative (SGCC) in April of this year is encouraging, as utilities continue to move forward with intelligent technology deployment projects.In-depth interviews were conducted on behalf of the SGCC by Market Strategies International with 24 residential electricity customers spread across three key cities: Atlanta, Los...
  • Nashville Electric’s field crews see advantages to AVL
    Intelligent Utility July / August 2012: Energy Efficiency
    IN AN INDUSTRY IN WHICH TECHNOLOGY IS RAPIDLY evolving, sometimes there are positive messages to be found in the success stories of technology's first iterations. In a May Intelligent Utility Realities webcast, "Going Mobile: Lessons in Workforce Management," Vic Hatridge, Nashville Electric Utility's vice president and CIO, talked about his utility's first implementation of automated vehicle...
  • CenterPoint’s VP of customer services discusses the challenges around consumer engagement
    Intelligent Utility July / August 2012: Energy Efficiency
    I THINK THE CHALLENGES ARE MANY IN TERMS OF THE utility industry right now, as it relates to consumer engagement. It is well known that there's a range of diverging opportunities that are driving transformation. On the one hand, we have grid modernization initiatives, and our regulators are really holding us accountable to transform the consumer relationship and to make the smart grid relevant...
  • Increased renewables and regulations force DR to the forefront
    Intelligent Utility July / August 2012: Energy Efficiency
    DEMAND RESPONSE IS EVOLVING, AND JUST in time.With increased pressure on integrated systems operators and utilities themselves, thanks to new environmental regulations that go into effect in 2015 and aggressive renewable portfolio standards in many states, utilities are turning to demand response (DR) programs in greater numbers to augment the changing generation mix.Total expected coal plant...
  • O&R Utilities takes model-centric approach to reliability, efficiency
    Intelligent Utility July / August 2012: Energy Efficiency
    WHEN HURRICANE IRENE AND AN EARLY SNOWSTORM HIT Orange & Rockland Utilities' service territory last fall, the storms wreaked the worst havoc ever. The hurricane knocked out 40 percent of the utility's 300,000 electric customers. Then an October snowstorm dumped nearly 20 inches of snow and the temporary loss of power to customers was even greater.O&R was hardly alone, as utilities across...
  • Distribution automation continues to make advances
    Intelligent Utility July / August 2012: Energy Efficiency
    THE OPTIMIZATION OF NEW, DISTRIBUTED RESOURCES REQUIRES more intelligent control over electrical power grid functions, both at the distribution level and beyond it.As Electric Power Research Institute (EPRI) technical executive Robert Uluski told us in the March/April issue of this magazine, a distribution management system "is a decision support system to assist the control room and field...
  • Experiences explored at AGA/EEI conference
    Intelligent Utility July / August 2012: Energy Efficiency
    WE SAT DOWN WITH ELECTRIC AND GAS UTILITY CUSTOMER service officers gathered in Austin, Texas, for the AGA/EEI Customer Service conference to discuss issues of importance to their companies and their customers in 2012. Their comments, edited for style and length, follow.What do you feel your customers expect from you as the utility, and has that changed over time?ALBERTS   Customer...