Commentary

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    Sep 23, 2014 | Sarah Battaglia
    The evolution of the utility industry has been pretty stagnant over the last hundred years or so. Power plants generate the electricity, it gets sent to your house through a network of wires and transformers, and the utility company sends you a bill every month.
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    Sep 19, 2014 | Richard Ware
    For those who have been watching the ongoing climate debate about global warming, the increasingly hot summer months are a poignant reminder of that phenomenon whenever the monthly power bill arrives in the mailbox.
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    Sep 17, 2014 | Steve Driver
    Geographic remoteness and poor connectivity mean many electricity generators encounter issues when attempting to keep remote sites or workers up-to-date with essential data.
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    Sep 16, 2014 | Sarah Battaglia
    If you've participated in a demand response (DR) event before, you probably have a reduction strategy already in place. But what if you're forgetting something? What if there are more ways to reduce energy and get an ever larger payment?
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    Sep 15, 2014 | Joyce Tam
    The increased integration of machine to machine (M2M) technology is providing the field service industry with excellent opportunities to offer new services and increase revenue, while enhancing the overall quality of the customer experience.
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    Sep 12, 2014 | Joe D’Orazio
    Weather and nature are unstoppable forces but the results of their power are the same - the power is down and getting the lights turned back on is top priority.
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    Sep 10, 2014 | Rob Adams
    Utilities, like other industry sectors in today's technology-driven economy, rely heavily on networked communications to support practically all their business operations. Among the external operations that depend on the network are advanced metering infrastructure, customer billing, home-automation systems and monitoring of gas pipelines or electricity generation/distribution infrastructure.
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    Sep 09, 2014 | Sarah Battaglia
    tasty sandwich. You pull out the turkey, unscrew the mayo jar, and start to slice the tomato. Just as you begin to un-twist the bag of bread, your electricity goes out, leaving you utterly ravenous and perhaps a bit frightened. You should be making your way to check the fuse box, but all you can think is, "Damn you, power companies. I didn't toast my bread!"
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    Sep 08, 2014 | Prasanth Kumar
    Traditional Enterprise Asset Management in asset intensive utilities has grown into much wider dimension with the introduction of networked Smart Grids and installation of intelligent devices on the grid network.  Utilities that are in the asset intensive business have the challenging task of maintaining and monitoring their critical assets effectively and efficiently with high availability and reliability.
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    Sep 04, 2014 | Tom Hulsebosch
    Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. West Monroe Partners recently benchmarked clients to identify best practices used to improve utility collections performance. While collections performance is highly measurable, visible, and actionable, it is also influenced dramatically by local ordinances and challenges that are unique to each utility. Our benchmarking effort identified six best practices that utilities can employ to improve their collections performance. Some utilities are hesitant to change collections practices, fearing a corresponding drop in customer satisfaction. West Monroe's benchmarking found the opposite to be true -- generally, utilities that implement and strictly enforce collections policies have higher customer satisfaction.