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    Aug 06, 2004 | David Tuck
    When I worked on the razor's edge in a progressive company about 6 years ago, the scheduling manager of a large Eastern utility asked me to propose a checkout solution. He said, "We calculate that about $1.5 million per year is spent in human labor to verify energy schedules with our adjacent control areas and these new pesky things called marketers."
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    Jul 29, 2004 | Rick Sievertsen
    To minimize my energy costs all I need to do is manage my energy price, periodically review the energy efficiency of my equipment and check my utility bills, right? Wrong.
  • Jul 23, 2004 | Lisa Williamson
    Over the past year, the energy industry has been affected by adverse economic conditions, including the Iraqi conflict, a roller coaster economy, reduced corporate spending and a renewed focus on cost-cutting and consolidation.
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    Jul 19, 2004 | Peter Noland
    In listening to Utility Key Account organizations discuss their goals, one often hears two inherently conflicting objectives - (1) "We want to substantially increase our customer service scores" and (2) "We want to reduce our costs of servicing these customers."
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    Jul 12, 2004 | John Hanger
    As regularly as the swallows return to Capistrano, PJM (Pennsylvania New Jersey Maryland Interconnection LLC) officials journey to Harrisburg every May to deliver their annual "Summer Reliability Assessment" to the Pennsylvania Public Utilities Commission (PUC). The topic each year - to put it bluntly: Can we keep our cool this summer?
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    Jul 08, 2004 | Stephen Heins
    As is so often the case with any form of legislation, each individual law represents a compromise built around a coalition of diverse forces. In the case of energy and electricity, one needs to look no further than the way most states reward regulated utilities for providing electricity.
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    Jun 24, 2004 | Santiago Barcon
    After the black out in August, 2003 reactive compensation has been in the spotlight. Several excellent dissertations have been given and ideas proposed including pricing of VARS, more regulation, validation and simulation of excitation systems, FACTS technology and incentives to energy providers so they can provide the VARS needed.
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    Jun 22, 2004 | Barbara Burke
    The bar is raised. Customers expect more than ever when they call. The average utility customer doesn't compare the level of service they receive from your call center to another utility. Instead they make comparisons to companies who provide stellar, even legendary, service such as Nordstrom's, LL Bean and Southwest Airlines.
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    Jun 21, 2004 | Perry Odom
    Tallahassee is known for its beautiful canopy of Flowering Dogwoods, Live Oaks with long descending limbs sweeping the ground, and Southern Magnolias with their aromatic blossoms. Tallahassee and Leon County are also known for the 65 miles of Canopy Roads, dedicated to preserving the old south atmosphere of the 1800s when these roads were used to carry corn, tobacco, and cotton to market.
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    Jun 14, 2004 | Ramon Nadira
    Worldwide, the electricity industry is undergoing significant changes with regards to its structure (i.e., vertical separation of generation, transmission, and distribution companies), its ownership (i.e., participation of privates in transmission), and its regulatory mechanisms (e.g., establishment of autonomous regulatory entities).