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    Mar 09, 2007 | Garin Toren
    Every biller would like to stop sending customers costly paper bills and make it as easy as possible for customers (both consumer and commercial) to view and pay their bills electronically.
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    Mar 07, 2007 | Harry Valentine
    The development of new sources of renewable energy will benefit from the development of efficient and durable energy storage technologies. Electrical energy from ocean wave conversion, tidal power energy conversion and wind energy can occur at times when market demand for the energy is very low.
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    Mar 02, 2007 | Barbara Burke
    Measuring how customers feel about the service they receive from their utility is becoming increasingly important. Many state utility commissions now factor in a utility's customer satisfaction scores when considering requests for a rate increase or building additional power plants.
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    Feb 26, 2007 | Tam Hunt
    Moving away from fossil fuels should be the top environmental and economic priority for the Central Coast region of California and our nation. Simply put, we can no longer afford to rely on fossil fuels - oil, coal, and gas - for most of our energy. The key problems stemming from our reliance on fossil fuels are climate change, oil and gas depletion ("peak oil"), national security issues arising from having to import foreign oil, and air pollution.
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    Feb 23, 2007 | Henry Bailey
    The utilities industry is at a critical moment, facing an array of challenges unique in its history - and distinct from any other industry. Utilities provide their customers with products and services that are essential to local, national and global economies and to overall quality of life.
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    Feb 22, 2007 | Peter Meisen
    Five decades ago we were warned about climate change from burning fossil fuels. The evidence is now in from the Intergovernmental Panel on Climate Change -- our addiction to fossil fuels is altering our environment. We've seen stronger storms, melting glaciers and permafrost -- and computer models predict agricultural dislocations and the spread of tropical diseases into higher latitudes.
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    Feb 20, 2007 | David Saxby
    Having customer service representatives who are good listeners is the cornerstone of any utility's efforts to provide outstanding service, but effective listening is an acquired skill. Few people are natural-born listeners.
  • Feb 16, 2007 | Jack Carr
    To know where you are headed, you need to assess where you are. AEP was not a "leader of the pack" with respect to implementation of Advanced Meter Reading (AMR). AMR could not be cost-justified, and operational issues existed. For instance, AEP's handheld reading system was unable to read AMR short-range radio frequency, or ERT, meters until 2002.
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    Feb 12, 2007 | Roger Feldman
    Suddenly it's 1970. There's a war going on that is increasingly unpopular. Nuclear power is coming back. Air pollution (in the guise of global warming) is on the tips of everyone's tongues. The price of oil is skittering around without real connection to underlying fundamental cause of daily events. We're even talking about "energy independence" again.
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    Feb 09, 2007 | Jim Norton
    Nationwide, the media continue to alert the public to price fluctuations as they open their utility bills this winter. According to the Energy Information Administration, projected changes in heating expenditures relative to last winter reflect both price and weather changes, but lower expected prices for natural gas should result in lower heating bills for many American households.