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    Jan 06, 2015 | Wayne M. Kovach
    A recent article explores the expectations for what the "next big thing" will be in the energy industry. The piece discusses how not one person in attendance at a recent energy conference could have guessed ten years ago that shale gas would be such a significant aspect of today's energy industry. This led to the question, "What is the next shale gas?"
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    Jan 05, 2015 | Dean Schiller
    Engaged customers represent the Promised Land for utilities facing a myriad of business and regulatory pressures. They enable more effective demand-response and efficiency programs, which achieve regulatory goals.
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    Jan 02, 2015 | Shira Weintraub
    Many residential consumers are currently unaware of one of the easiest ways to reduce their cost of living. Some spend hours researching different smartphone data plans and cable services to save only a few dollars a month. By understanding what utility tariffs are and which ones are available, residents can unlock a new way to save more money in less time.
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    Dec 30, 2014 | Sarah Battaglia
    With so many smart thermostats on the market today, it can be difficult to determine which one is best for you. You want one that is going to be easy to install, simple to program, pleasing to look at, and probably most important, one that will save you money.
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    Dec 29, 2014 | Joel Gordes
    Frequently we have been exposed to the terms "redundant," "distributed generation," and "decentralization" but they are rarely, precisely explained or the properties that may or may not make them candidates as a likely solution for both cyber and physical threats.
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    Dec 24, 2014 | Jessica Kennedy
    Results of a study published in Proceedings of the National Academy of Sciences (PNAS) presents a life cycle assessment (LCA) on an array of electricity generation sources, from fossil fuels to solar power.
  • Dec 18, 2014 | Tye Limuel
    In much of California, electric and gas Smart Meters are wireless. Smart Meters can also be wired. The meters collect our energy usage information in very detailed format and transmit that information directly to the utility company every day, throughout the day.
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    Dec 09, 2014 | Eric Leiserson
    Moving customers away from the paper bill and onto electronic bill (e-bill) presentment delivery is a challenge for utility organizations. More and more, customers are receptive to the e-bill in place of the paper bill, but persuading them to make the switch and change their established finance routine is easier said than done.
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    Dec 05, 2014 | Sarah Battaglia
    There's a hot, new scandal happening in the utility industry that you're going to want to avoid. Customers across the country are reporting utility imposters who try to forcefully clean out their bank accounts. Dangling the threat of shutting off gas and electric if immediate payment is not received, these scammers are posing as legitimate utility companies, making it difficult for customers to tell the difference.
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    Dec 04, 2014 | Kimberly Klemm
    Customer engagement is crucial for any successful business. Marketing, customer service, and business mobility are all vehicles used to create customer loyalty, satisfaction, and interaction that will increase productivity.