Customer Care

  • Oct 01, 2015 | Kathleen Wolf Davis

    This hindsight peek at last month is all about helping others --- sometimes through memorials, sometimes through customer service, sometimes through volunteerism and once with just a whole day dedicated to being nice. Who made the list? Click to find out. 

  • Susan Chamberlin, the consumer advocate on the Public Utilities Commission for the past three years, will be relieved of her duties when her term expires.
  • Sep 30, 2015 | Guest Writer

    The evil Dragonfly tries to put an end to electrical safety during a performance of "A Bug's Light" in East Los Angeles. The show is performed by actors from the National Theatre for Children and sponsored by Southern California Edison (SCE).

  • The rooftop solar array at the food bank's warehouse is expected to provide 154,000 kilowatt-hours of renewable energy annually, which the Houston Food Bank estimates will generate enough savings to provide for nearly 30,000 additional meals every year.
  • After more than two decades of epileptic electricity supply, residents of Sapele and its environs have described the seeming constant power now enjoyed in the areas as 'mysterious'.
  • We spoke with Thomas Baron, senior program manager for energy efficiency program execution at National Grid, about the program, how it got started and the benefits it has brought both the utility and its customers.
  • Part of our Utility2Utility interview series

    Sep 24, 2015 | Kathleen Wolf Davis

    We spoke with Thomas Baron, senior program manager for energy efficiency program execution at National Grid, about the program, how it got started and the benefits it has brought both the utility and its customers.

  • Sep 23, 2015 | Guest Writer

    We look at a 12-week project launched in the fall of 2014 with the goal of helping Oahu residents become more aware of their energy use and, in turn, save money on their energy bills. 

  • Sep 22, 2015 | Guest Writer

    Starting in 2019, residential customers of the big three investor-owned utilities in the state will be switching residential customers to the same pricing plan used by commercial and industrial customers:  time-of-use (TOU) electricity pricing. 

  • Insights from UAI

    Sep 17, 2015 | Kim Gaddy

    Analytics in the utility industry have come a long way since conversations first began about the formation of the Utility Analytics Institute (UAI) in late 2011. Utilities are beginning to recognize and treat data as a strategic asset, and there is an intense effort underway to maximize the value potential of the data asset. 

  • Sep 16, 2015 | Felecia Etheridge

    Customers now judge their utility based on their last transaction. Whether that last transaction was with an online retailer, another service provider, or just surfing the web, customers expect, if not demand, that their utility company perform just as well, if not better, than other providers.

  • And learn how to really use the idea

    Sep 15, 2015 | Guest Writer

    There are few terms more used and abused in the realm of computing technology as enterprise mobility --- used to describe anything outside the four walls of the office environment and abused when referring to simply accessing your corporate email on a laptop with cellular connectivity.

  • Bringing the European consumer on board with smart metering and grids

    Sep 11, 2015 | Kathleen Wolf Davis

    EDSO and ESMIG have partnered to start the education process and make the evolution to truly empowered European consumers a little easier. And it starts with a simple website:

  • Sep 10, 2015 | Justine Brown

    Utilities that can keep up with and deliver on customer expectations through the use of analytics will not only improve customer satisfaction, they’ll also become more efficient, according to Chirag Shah, director of applied analytics and consulting at Vertex.

  • Sep 04, 2015 | Kathleen Wolf Davis

    We sit down with Sean J. Vanslyke, CEO at SEMO Electric Cooperative, to chat about the biggest thing in mobile, what's coming and what he's working on personally in this area.

  • Sep 02, 2015 | John Egan
    Electric utilities across the country are getting PR black eyes on rooftop solar and net metering.
  • Our #socialmedia series heats up for summer

    Sep 01, 2015 | Kathleen Wolf Davis

    Relax with us one last time this summer. Swim through our five best tweets of August from Idaho Power, CPS Energy and a ton of utilities who participated in the #ilooklikeanengineer campaign. 

  • Lessons from a couple of PPL companies

    Aug 31, 2015 | Kathleen Wolf Davis

    Earlier this year, Louisville Gas and Electric Company (LG&E) and Kentucky Utilities Company (KU) began chatting with customers via mobile about outages. We wanted to know a few more details on this customer-centric project. So, we pinged our friend John P. Malloy, vice president of customer service for the utilities, and asked him for all the juicy details.

  • Aug 28, 2015 | Guest Writer

    With all the variables in play, it becomes imperative to devise a better way to manage pricing structures. One solution to this problem would be to strike a balance between customization and the price that a utility supplier must be able to protect itself against.

  • Aug 27, 2015 | Kathleen Wolf Davis

    “Personally, I’ve almost stopped using my home computer,” admitted Jane Park, director of business strategy and technology with Commonwealth Edison (ComEd), an Exelon company. “I’m smartphone, iPad- or tablet-driven.” And she’s not alone.