Customer Care

  • The Ikeja Electricity Distribution Company has begun moves to reduce energy losses in its network from 33 percent to 14 percent as part of its initiative to give value-adding service to its customers.
  • Experts say residents who live near the proposed sites of solar farms in Robeson County need not worry about their health.
  • A lady living in Fajara in the Kanifing Municipality walked into the offices of Foroyaa on Monday to raise concern over accessibility to cash outlets and prepaid 'cash power' electricity metres.
  • To boost electricity supply and give consumers easy access to meters, the Ikeja Electricity Distribution Company has concluded arrangement to commence the second phase of its advanced meter installation project.
  • Carteret-Craven Electric Cooperative is replacing more than 2,000 newly installed electric meters at the homes of customers due to a manufacturing defect.
  • Oct 09, 2015 | John Egan
    My wife Janet and I played hooky one day earlier this summer: We closed the office and took in a weekday afternoon baseball game.
  • Looking to move energy savings beyond light bulbs, a coalition of utility executives, environmental groups and government agencies announced a new Chicago-area heating and cooling program Thursday that they said could lower some electricity and gas bills by more than $100 a year.
  • Claremore City Manager Jim Thomas announced Monday that representatives of General Electric, Grand River Dam Authority (GRDA) and the city's part-time electric ombudsman would attend an Oct. 12 town hall meeting regarding smart meters and electric billing.
  • October is national Public Power Month and Owensboro Municipal Utilities is observing the event along with more than 2,000 other public electric utilities with several activities.
  • Oct 08, 2015 | Kathleen Wolf Davis

    We chat with Vincent Palmieri, chief operating officer with East Coast Power & Gas, about what an ESCO is and how it is to work for one. 

  • Oct 01, 2015 | Kathleen Wolf Davis

    This hindsight peek at last month is all about helping others --- sometimes through memorials, sometimes through customer service, sometimes through volunteerism and once with just a whole day dedicated to being nice. Who made the list? Click to find out. 

  • Sep 30, 2015 | Guest Writer

    The evil Dragonfly tries to put an end to electrical safety during a performance of "A Bug's Light" in East Los Angeles. The show is performed by actors from the National Theatre for Children and sponsored by Southern California Edison (SCE).

  • Part of our Utility2Utility interview series

    Sep 24, 2015 | Kathleen Wolf Davis

    We spoke with Thomas Baron, senior program manager for energy efficiency program execution at National Grid, about the program, how it got started and the benefits it has brought both the utility and its customers.

  • Sep 23, 2015 | Guest Writer

    We look at a 12-week project launched in the fall of 2014 with the goal of helping Oahu residents become more aware of their energy use and, in turn, save money on their energy bills. 

  • Sep 22, 2015 | Guest Writer

    Starting in 2019, residential customers of the big three investor-owned utilities in the state will be switching residential customers to the same pricing plan used by commercial and industrial customers:  time-of-use (TOU) electricity pricing. 

  • Insights from UAI

    Sep 17, 2015 | Kim Gaddy

    Analytics in the utility industry have come a long way since conversations first began about the formation of the Utility Analytics Institute (UAI) in late 2011. Utilities are beginning to recognize and treat data as a strategic asset, and there is an intense effort underway to maximize the value potential of the data asset. 

  • Sep 16, 2015 | Felecia Etheridge

    Customers now judge their utility based on their last transaction. Whether that last transaction was with an online retailer, another service provider, or just surfing the web, customers expect, if not demand, that their utility company perform just as well, if not better, than other providers.

  • And learn how to really use the idea

    Sep 15, 2015 | Guest Writer

    There are few terms more used and abused in the realm of computing technology as enterprise mobility --- used to describe anything outside the four walls of the office environment and abused when referring to simply accessing your corporate email on a laptop with cellular connectivity.

  • Bringing the European consumer on board with smart metering and grids

    Sep 11, 2015 | Kathleen Wolf Davis

    EDSO and ESMIG have partnered to start the education process and make the evolution to truly empowered European consumers a little easier. And it starts with a simple website:

  • Sep 10, 2015 | Justine Brown

    Utilities that can keep up with and deliver on customer expectations through the use of analytics will not only improve customer satisfaction, they’ll also become more efficient, according to Chirag Shah, director of applied analytics and consulting at Vertex.