Billing & Bill Payment

  • There was poetry, voice-cracking testimonials, slogans of social justice and a soul-infused rendition of the Beatles' "Here Comes the Sun."
  • Claremore City Manager Jim Thomas announced Monday that representatives of General Electric, Grand River Dam Authority (GRDA) and the city's part-time electric ombudsman would attend an Oct. 12 town hall meeting regarding smart meters and electric billing.
  • The Mississippi Public Service Commission will hold a hearing on its net metering proposal Tuesday in Jackson and it also might discuss a motion that calls for one commissioner to bow out of the Mississippi Power rate case.
  • Oct 06, 2015 | Vincent Palmieri
    With the end of summer, consumers need to start planning for what's coming ahead as shorter days and chillier temperatures creep up on us.
  • NIPSCO's request for an 11.5 percent hike in residential electric rates filed recently with state regulators comes at a critical juncture for the utility industry in Indiana and nationwide.
  • Indiana's near lowest-in-the-nation energy prices were a key reason the Japanese maker of Subaru vehicles chose Lafayette over sites in six other states in 1986 to start U.S. production of the then little-known brand.
  • Richard Bencze replaced every incandescent light bulb in his three-bedroom, bi-level Hebron home with high-efficiency compact fluorescent lamps long ago to cut his electric bill.
  • NIPSCO has filed a rate-hike request with state regulators that proposes increasing a typical residential customer's electric bill by 11.5 percent.
  • This is the second article in a series on the proposal to bring Energy Future Holdings' companies out of bankruptcy. On August 10th, Hunt Consolidated and a consortium of investors announced an agreement with Energy Future Holdings (EFH) in bankruptcy court to bring the EFH companies out of bankruptcy.
  • Aug 26, 2015 | Mia Papanicolaou
    Florida municipal utility, the City of Tallahassee Utilities (CoT) customers are now enjoying the convenience of making payments directly from the body of emailed bill statements via Speedpay, a subsidiary of Western Union.
  • Aug 21, 2015 | Chuck Cordray
    Many millennials aren't paying attention to their bills, according to a new survey.
  • Jul 17, 2015 | Todd Haycock
    Research conducted by the U.S. Postal Service (USPS) Office of Inspector General (OIG) and consulting firm InfoTrends reveals a majority of utility customers still prefer to receive paper bills through the mail.
  • Jun 25, 2015 | Chuck Cordray
    Utility companies, like many others, face challenges when it comes to digital billing. Utilities have had tremendous success in processing electronic payments from consumers and in some cases, electronic payments average more than 70% of all payments made to utilities.
  • Jun 11, 2015 | Charlie Hewitt
    With the stroke of a pen, SB 573 will become law and effectively ban variable rate electricity contracts for Connecticut consumers. Legislators supporting the bill characterized variable rate plans as being deceptive and predatory with the only remedy being their total prohibition.
  • Jun 02, 2015 | Eric Leiserson
    Beyond selfies, check-ins and photos of Sunday brunch, social media has evolved to be a helpful and useful marketing platform, which utilities can employ to encourage and promote e-bill adoption.
  • May 04, 2015 | Angela Sun
    For some organizations, the days of manually entering utility bill data are over. These organizations have come to the realization that in this day and age, no successful business organization can truly grow with scale by conducting a vital part of its operations and processes through manual methods.
  • Apr 21, 2015 | Mei Shibata
    Over the past decade, customer engagement has become a buzzword among utilities. Customers want to know their energy use and want to be recommended ways to reduce use, they say. As a marketer and energy entrepreneur, I wholeheartedly agree that customers must be engaged. However, as an energy consumer, the current state of utility marketing bothers me.
  • Apr 01, 2015 | Rob Washington
    While most electric bills are correctly calculated, many customers and consultants have found that 1 percent or more contain errors.
  • Mar 20, 2015 | Steve Schultz
    We have a huge opportunity to help energy companies serve their customers more effectively. In less than five years, mobile devices (smartphones and tablets) have completely changed consumer behavior and have become the #1 preferred digital channel. As we approach 2015, mobile is not something to think about as "coming in the future." It already happened and most energy companies are behind.
  • Mar 06, 2015 | Rob Washington
    Energy conservation is something that you can easily do with the help of your electricity bill. It is an invaluable tool that precisely tells you whether you are using your energy dollars appropriately or not. However, electricity bills are often quite complex and difficult to read or understand.