Billing & Bill Payment

  • The continuous attempt by Nigerian Electricity Regulatory Commission (NERC) to increase electricity tariff met another brick wall last week as the Federal High Court sitting in Lagos, reaffirmed its earlier ruling restraining the electricity regulatory body from increasing electricity tariff.
  • Niles utilities customers can expect to see another rate increase across the board, just months after the last increase.
  • Westar customers want the utility to rethink how it's proposing to bill solar energy users and remove that altogether from its rate increase proposal.
  • A variety of solar and environmental interests will be able to file testimony in a designated "phase two" of Westar Energy's request for a rate increase, the Kansas Corporation Commission decided Thursday.
  • Starting later this year, some SCE&G customers who use solar panels will be able to save on their monthly utility bills because of new, more generous incentives.
  • Customers could have the choice of receiving a refund from Mississippi Power -- which the company said will average $650 for an average residential customer -- or have the amount credited to their bill.
  • Susan Young was tired of $500-a-month utility bills, so she registered for an innovative public-private partnership that included an energy audit of her North End home and the installation of 37 rooftop solar panels.
  • Officials in Methuen have decided to move toward buying energy from a third-party supplier, hoping residents and business owners will see energy savings as a result.
  • BGE has scheduled an Energy Savings Day for its smart meter customers from 1 to 7 p.m. today.
  • The Kansas Corporation Commission will hold two hearings this week to receive public input on Westar Energy's latest proposed $152 million rate increase request.
  • Jul 17, 2015 | Todd Haycock
    Research conducted by the U.S. Postal Service (USPS) Office of Inspector General (OIG) and consulting firm InfoTrends reveals a majority of utility customers still prefer to receive paper bills through the mail.
  • Jun 25, 2015 | Chuck Cordray
    Utility companies, like many others, face challenges when it comes to digital billing. Utilities have had tremendous success in processing electronic payments from consumers and in some cases, electronic payments average more than 70% of all payments made to utilities.
  • Jun 11, 2015 | Charlie Hewitt
    With the stroke of a pen, SB 573 will become law and effectively ban variable rate electricity contracts for Connecticut consumers. Legislators supporting the bill characterized variable rate plans as being deceptive and predatory with the only remedy being their total prohibition.
  • Jun 02, 2015 | Eric Leiserson
    Beyond selfies, check-ins and photos of Sunday brunch, social media has evolved to be a helpful and useful marketing platform, which utilities can employ to encourage and promote e-bill adoption.
  • May 04, 2015 | Angela Sun
    For some organizations, the days of manually entering utility bill data are over. These organizations have come to the realization that in this day and age, no successful business organization can truly grow with scale by conducting a vital part of its operations and processes through manual methods.
  • Apr 21, 2015 | Mei Shibata
    Over the past decade, customer engagement has become a buzzword among utilities. Customers want to know their energy use and want to be recommended ways to reduce use, they say. As a marketer and energy entrepreneur, I wholeheartedly agree that customers must be engaged. However, as an energy consumer, the current state of utility marketing bothers me.
  • Apr 01, 2015 | Rob Washington
    While most electric bills are correctly calculated, many customers and consultants have found that 1 percent or more contain errors.
  • Mar 20, 2015 | Steve Schultz
    We have a huge opportunity to help energy companies serve their customers more effectively. In less than five years, mobile devices (smartphones and tablets) have completely changed consumer behavior and have become the #1 preferred digital channel. As we approach 2015, mobile is not something to think about as "coming in the future." It already happened and most energy companies are behind.
  • Mar 06, 2015 | Rob Washington
    Energy conservation is something that you can easily do with the help of your electricity bill. It is an invaluable tool that precisely tells you whether you are using your energy dollars appropriately or not. However, electricity bills are often quite complex and difficult to read or understand.
  • Feb 06, 2015 | Justin Segall
    There is a day every month that people receive a mystery bill from their utilities. It includes unknown items like Transmission Cost Adjustment, Interstate Pipeline, Demand Side Management Cost, confusing charts with no units or kWh and therms. What am I actually paying for? How can I lower this bill? Customers don't know where or how to take action.