Mobile Workforce Management

  • May 28, 2015 | Stuart McCafferty, PMP
    Every IT professional knows that USB storage devices such as flash drives are notorious for carrying malware and exploiting USB autorun features to expose viruses to corporate enterprises. In fact, a Microsoft study in 2011 on 600 million systems revealed that malware infections via USB storage devices were responsible for 26% of the total infection rate, and that rate steadily increases year-to-year.
  • May 14, 2015 | Tim Taylor
    We all know how much connectivity and mobility have changed life as we know it --- in fact, it's no stretch to say society will never be the same.
  • May 13, 2015 | Seyi Fabode
    Why can't I make split utility bill payments with my roommate? asked a friend who runs a consumer web business.
  • Apr 13, 2015 | John Cameron
    Mobile technology is redefining the workday. Field techs increasingly leverage mobile devices for tasks that previously required time-intensive phone calls and paperwork.
  • Mar 17, 2015 | Joyce Tam
    As field-based work becomes increasingly complex and time-sensitive, more and more businesses are focusing on mobile solutions integrated with back-end field service solutions to help manage field operations and provide the mobile workforce with the real-time knowledge to make better, more intelligent decisions in the field.
  • Feb 15, 2015 | Jeff Lewis

    Leading electric utilities, such as San Diego Gas & Electric (SDG&E), are embracing various digital platforms such as desktop and mobile websites, mobile applications, and social media---proving that it is possible for electric utilities to step into the fast lane and successfully adopt digital customer service strategies along with traditional customer call centers.  

  • Dec 21, 2014 | Kathleen Wolf Davis

    Alex Pischalnikov and Craig Rintoul with PA Consulting Group discuss the discovery phase of wearable tech and how utilities need to invest in this area for their mobility and innovation roadmaps. 

  • Sep 24, 2014 | Joyce Tam
    The pressures of running a fleet leave managers little time for strategic changes because they spend most of their workday reacting to the constant demands of tracking and maintaining field vehicles and keeping technicians on schedule. To make things as efficient as possible, managers have learned that they need to easily capture and consolidate vast quantities of data produced by in-vehicle devices and the handhelds of mobile workers.
  • Sep 09, 2014 | Sarah Battaglia
    tasty sandwich. You pull out the turkey, unscrew the mayo jar, and start to slice the tomato. Just as you begin to un-twist the bag of bread, your electricity goes out, leaving you utterly ravenous and perhaps a bit frightened. You should be making your way to check the fuse box, but all you can think is, "Damn you, power companies. I didn't toast my bread!"
  • Jul 10, 2014 | Carin van Vuuren
    Consumers everywhere are using their mobile devices to make life easier, gain quick access to information, and manage their day-to-day activities. Smartphone adoption and usage is not limited to certain age groups, markets or demographics; from millennials to baby boomers, the smartphone has become the go-to device to access information and complete tasks.
  • May 20, 2014 | PJ Davis
    From BYOD, to giving field workers immediate access to information, to the policies and technologies that make it all work; the changing state of mobile work force management is top of mind at utilities.
  • May 15, 2014 | Kathleen Wolf Davis

    Let’s talk efficiency. Efficiency isn't just for your customer, and it's not just about saving cash for your end-user. Putting efficiency to work within your utility’s field units can bring a real tech ROI into focus. One way to get clearer vision on that efficiency: the proper use of mobile devices. 

  • Apr 16, 2014 | Kathleen Wolf Davis

    Futurist Daniel Burrus opened the IEEE PES T&D conference this week in Chicago. Here's his advice for the industry. 

  • Nov 20, 2013 | Kathleen Wolf Davis

    Do we still need linemen and field workers? Sure. Do we need as many as we did 15 years ago? No. Workforce management, outage management, analytics and even ruggedized tablets and field technology mean that fewer guys can do more stuff more efficiently.

  • Oct 14, 2013 | Kathleen Wolf Davis

    ComEd is expanding its footprint in digital channels to boost satisfaction. CenterPoint warns there's no single mobile app good for everything or every utility. A utility will have to layer applications, which means more complications and more planning. Read details on what these utilities are doing and how you can learn from them.

  • Sep 12, 2013 | Kathleen Wolf Davis

     

    The Sacramento Municipal Utility District (SMUD)  now has a distribution operations center that has the tech savvy to help them oversee the utility's large territory more accurately (and faster) than those old paper maps they once dealt with daily. We spoke to Michael Greenhalgh, SMUD smart grid project manager about the new center and the toys it includes.

     

  • Sep 04, 2013 | Kathleen Wolf Davis

    The quintessential question of utility customers is ‘How long will my power be out?’ Can every person in your company--from customer service to field worker--answer that question? And can they answer it immediately in real time?

  • It takes mobility
  • Apr 29, 2013 | Gay Gordon-Byrne
    Electric Utilities are accustomed to managing their own equipment repairs. This is going to be increasingly challenging as more and more "digital" devices enter the grid. There are five reasons that digital device repair is going to present new challenges.
  • Apr 15, 2013 | Kathleen Wolf Davis

    In the end, despite best efforts, a utility can’t prevent weather emergencies: Power will go out because lines will come down. That’s a fact. But, that doesn’t mean a utility can’t prepare. Here are three areas that can be shored up to help.