Mobile Workforce Management

  • Avista Utilities still hopes to have most customers back online by Monday, but as the work gets more time and labor intensive, CEO Scott Morris cautioned that it may be midweek before everyone has power again.
  • Innovative technology-to-go items will serve utility workers well

    Nov 23, 2015 | Guest Writer

    In the future, as technology advances, the most connected person at your company may not be a top executive. In fact, employees wearing hard hats and boots might be your most wired.

  • FirstEnergy lineman gets his own bobblehead
  • And learn how to really use the idea

    Sep 15, 2015 | Guest Writer

    There are few terms more used and abused in the realm of computing technology as enterprise mobility --- used to describe anything outside the four walls of the office environment and abused when referring to simply accessing your corporate email on a laptop with cellular connectivity.

  • Sep 04, 2015 | Kathleen Wolf Davis

    We sit down with Sean J. Vanslyke, CEO at SEMO Electric Cooperative, to chat about the biggest thing in mobile, what's coming and what he's working on personally in this area.

  • Jun 05, 2015 | Glenn Booth
    As utilities engage in substation inspections, asset management, meter replacements, regulatory requirements, increases in sensor data, and normal day-to-day field operations, there becomes a driving need to mobilize the field workforce, orchestrate volumes data, utilize data analytics and ultimately improve business efficiency.
  • May 28, 2015 | Stuart McCafferty, PMP
    Every IT professional knows that USB storage devices such as flash drives are notorious for carrying malware and exploiting USB autorun features to expose viruses to corporate enterprises. In fact, a Microsoft study in 2011 on 600 million systems revealed that malware infections via USB storage devices were responsible for 26% of the total infection rate, and that rate steadily increases year-to-year.
  • May 14, 2015 | Tim Taylor
    We all know how much connectivity and mobility have changed life as we know it --- in fact, it's no stretch to say society will never be the same.
  • May 13, 2015 | Seyi Fabode
    Why can't I make split utility bill payments with my roommate? asked a friend who runs a consumer web business.
  • Apr 13, 2015 | John Cameron
    Mobile technology is redefining the workday. Field techs increasingly leverage mobile devices for tasks that previously required time-intensive phone calls and paperwork.
  • Mar 17, 2015 | Joyce Tam
    As field-based work becomes increasingly complex and time-sensitive, more and more businesses are focusing on mobile solutions integrated with back-end field service solutions to help manage field operations and provide the mobile workforce with the real-time knowledge to make better, more intelligent decisions in the field.
  • Feb 15, 2015 | Jeff Lewis

    Leading electric utilities, such as San Diego Gas & Electric (SDG&E), are embracing various digital platforms such as desktop and mobile websites, mobile applications, and social media---proving that it is possible for electric utilities to step into the fast lane and successfully adopt digital customer service strategies along with traditional customer call centers.  

  • Dec 21, 2014 | Kathleen Wolf Davis

    Alex Pischalnikov and Craig Rintoul with PA Consulting Group discuss the discovery phase of wearable tech and how utilities need to invest in this area for their mobility and innovation roadmaps. 

  • Sep 24, 2014 | Joyce Tam
    The pressures of running a fleet leave managers little time for strategic changes because they spend most of their workday reacting to the constant demands of tracking and maintaining field vehicles and keeping technicians on schedule. To make things as efficient as possible, managers have learned that they need to easily capture and consolidate vast quantities of data produced by in-vehicle devices and the handhelds of mobile workers.
  • Sep 09, 2014 | Sarah Battaglia
    tasty sandwich. You pull out the turkey, unscrew the mayo jar, and start to slice the tomato. Just as you begin to un-twist the bag of bread, your electricity goes out, leaving you utterly ravenous and perhaps a bit frightened. You should be making your way to check the fuse box, but all you can think is, "Damn you, power companies. I didn't toast my bread!"
  • Jul 10, 2014 | Carin van Vuuren
    Consumers everywhere are using their mobile devices to make life easier, gain quick access to information, and manage their day-to-day activities. Smartphone adoption and usage is not limited to certain age groups, markets or demographics; from millennials to baby boomers, the smartphone has become the go-to device to access information and complete tasks.
  • May 20, 2014 | PJ Davis
    From BYOD, to giving field workers immediate access to information, to the policies and technologies that make it all work; the changing state of mobile work force management is top of mind at utilities.
  • May 15, 2014 | Kathleen Wolf Davis

    Let’s talk efficiency. Efficiency isn't just for your customer, and it's not just about saving cash for your end-user. Putting efficiency to work within your utility’s field units can bring a real tech ROI into focus. One way to get clearer vision on that efficiency: the proper use of mobile devices.