Mobile Workforce Management

  • Metropolitan Edison Company (Met-Ed),  a subsidiary of FirstEnergy Corp. (NYSE: FE), will be conducting two emergency readiness exercises in early April to test the company's service restoration process in the event that severe weather causes widespread power outages in the region.
  • Mar 17, 2015 | Joyce Tam
    As field-based work becomes increasingly complex and time-sensitive, more and more businesses are focusing on mobile solutions integrated with back-end field service solutions to help manage field operations and provide the mobile workforce with the real-time knowledge to make better, more intelligent decisions in the field.
  • Feb 15, 2015 | Jeff Lewis

    Leading electric utilities, such as San Diego Gas & Electric (SDG&E), are embracing various digital platforms such as desktop and mobile websites, mobile applications, and social media---proving that it is possible for electric utilities to step into the fast lane and successfully adopt digital customer service strategies along with traditional customer call centers.  

  • Dec 21, 2014 | Kathleen Wolf Davis

    Alex Pischalnikov and Craig Rintoul with PA Consulting Group discuss the discovery phase of wearable tech and how utilities need to invest in this area for their mobility and innovation roadmaps. 

  • Sep 24, 2014 | Joyce Tam
    The pressures of running a fleet leave managers little time for strategic changes because they spend most of their workday reacting to the constant demands of tracking and maintaining field vehicles and keeping technicians on schedule. To make things as efficient as possible, managers have learned that they need to easily capture and consolidate vast quantities of data produced by in-vehicle devices and the handhelds of mobile workers.
  • Sep 09, 2014 | Sarah Battaglia
    tasty sandwich. You pull out the turkey, unscrew the mayo jar, and start to slice the tomato. Just as you begin to un-twist the bag of bread, your electricity goes out, leaving you utterly ravenous and perhaps a bit frightened. You should be making your way to check the fuse box, but all you can think is, "Damn you, power companies. I didn't toast my bread!"
  • Jul 10, 2014 | Carin van Vuuren
    Consumers everywhere are using their mobile devices to make life easier, gain quick access to information, and manage their day-to-day activities. Smartphone adoption and usage is not limited to certain age groups, markets or demographics; from millennials to baby boomers, the smartphone has become the go-to device to access information and complete tasks.
  • May 20, 2014 | PJ Davis
    From BYOD, to giving field workers immediate access to information, to the policies and technologies that make it all work; the changing state of mobile work force management is top of mind at utilities.
  • May 15, 2014 | Kathleen Wolf Davis

    Let’s talk efficiency. Efficiency isn't just for your customer, and it's not just about saving cash for your end-user. Putting efficiency to work within your utility’s field units can bring a real tech ROI into focus. One way to get clearer vision on that efficiency: the proper use of mobile devices. 

  • Apr 16, 2014 | Kathleen Wolf Davis

    Futurist Daniel Burrus opened the IEEE PES T&D conference this week in Chicago. Here's his advice for the industry. 

  • Nov 20, 2013 | Kathleen Wolf Davis

    Do we still need linemen and field workers? Sure. Do we need as many as we did 15 years ago? No. Workforce management, outage management, analytics and even ruggedized tablets and field technology mean that fewer guys can do more stuff more efficiently.

  • Oct 14, 2013 | Kathleen Wolf Davis

    ComEd is expanding its footprint in digital channels to boost satisfaction. CenterPoint warns there's no single mobile app good for everything or every utility. A utility will have to layer applications, which means more complications and more planning. Read details on what these utilities are doing and how you can learn from them.

  • Sep 12, 2013 | Kathleen Wolf Davis


    The Sacramento Municipal Utility District (SMUD)  now has a distribution operations center that has the tech savvy to help them oversee the utility's large territory more accurately (and faster) than those old paper maps they once dealt with daily. We spoke to Michael Greenhalgh, SMUD smart grid project manager about the new center and the toys it includes.


  • Sep 04, 2013 | Kathleen Wolf Davis

    The quintessential question of utility customers is ‘How long will my power be out?’ Can every person in your company--from customer service to field worker--answer that question? And can they answer it immediately in real time?

  • It takes mobility
  • Apr 29, 2013 | Gay Gordon-Byrne
    Electric Utilities are accustomed to managing their own equipment repairs. This is going to be increasingly challenging as more and more "digital" devices enter the grid. There are five reasons that digital device repair is going to present new challenges.
  • Apr 15, 2013 | Kathleen Wolf Davis

    In the end, despite best efforts, a utility can’t prevent weather emergencies: Power will go out because lines will come down. That’s a fact. But, that doesn’t mean a utility can’t prepare. Here are three areas that can be shored up to help.

  • Mar 14, 2013 | Kathleen Wolf Davis

    Earlier this week, Kony sponsored an Intelligent Utility webcast titled “Crafting the perfect field worker,” featuring Tony Thomas, principal engineer with the National Rural Electric Cooperative Association (or the NRECA) and Jimmy Mendoza, retired business analyst with CPS Energy, that discussed options for enabling and enlightening utility field workers. 

  • Mar 10, 2013 | Kathleen Wolf Davis

    We all love the smart grid. It’s great. It’s marvelous. It’s a wave of the electric power future. But, there are still pockets within a utility that haven’t yet felt the full enlightenment of intelligent structures and software. For most utilities, the deployment and activities of field workers remains one of those dark pockets. To gain insights into this topic, register for Intelligent Utility's webcast the week by clicking here.

  • CIM Automation Systems, a division of M.C. Dean, Inc. has been appointed an "Energy Automation-Smart Grid" Siemens Solution Partner. M.C. Dean is the first "Energy Automation-Smart Grid" Siemens Solution Partner in the United States.