Case Studies

  • Aug 04, 2003 | eLoyalty
    Reliant Energy, based in Houston, Texas, is an international energy services and delivery company. Reliant has a wholesale energy trading and marketing business that ranks among the top five in the U.S. in combined electricity and natural gas volumes.serving over four million electricity and...
  • Aug 04, 2003 | DocuCorp International
    The deregulated markets in which Shell Energy competes present it with a number of challenges. First, it must provide a high level of service to keep current customers happy, as well as to entice new customers. Second, it must maintain stringent cost controls to ensure its offerings can be...
  • Aug 04, 2003 | DocuCorp International
    Idaho Power, a subsidiary of IDACORP, is a traditional, regulated electricity distribution utility that serves approximately 400,000 residential and business customers in a 20,000 square-mile service territory in southern Idaho, eastern Oregon and northern Nevada. Idacorp Services, another...
  • Aug 04, 2003 | DocuCorp International
    On January 1, 1998, Toronto Hydro (TH) became North America’s second largest municipal utility company through a merger of six metro utility companies. In conjunction with managing the distribution of power to Metro Toronto, TH now sends utility bills and reminder notices for 650,000 meters. TH...
  • Aug 04, 2003 | Divine
    The Client is an international organization that provides engineering services and products to a broad range of industries that include petroleum, gas, petrochemicals, pharmaceuticals, chemical processing, and power-generation. Related services include design, engineering, construction,...
  • Aug 04, 2003 | Divine
    A leading independent, integrated oil and gas company in the United States had succeeded in creating an excellent service reputation and strong in-store experience through its convenience stores.
  • Jul 31, 2003 | Alliance Data
    CIS Asset Sale and Outsource Agreement Contributes to Significant Cost Savings for Washington Utility. Puget Sound Energy realized significant cash proceeds and annual cost savings by entering into a strategic outsourcing agreement with Alliance Data Systems®.
  • Jul 31, 2003 | Novell
    Founded in 1916, Sinclair Oil Corporation (Sinclair) is one of the largest oil companies in the United States. Headquartered in Wyoming, Sinclair owns and operates three refineries, supplying fuel to more than 2,600 company and distributor-owned stations in 21 states. The corporation also...
  • Jul 31, 2003 | Novell
    ChannelWave Sofware, Inc. is a leading provider of partner relationship management (PRM) solutions that optimize the performance of channel and business partner relationships. With customers including AT&T, Cable & Wireless, PTC, Research in Motion, Qwest and Verizon, ChannelWave helps...
  • Jul 31, 2003 | Novell
    With assets of more than $13.4 billion, Ameren Corporation serves 1.7 million electric customers and 500,000 natural gas customers in Missouri and Illinois. Ameren is an investor-owned energy services company created with the 1997 merger of Union Electric Company and CIPSCO Incorporated. In...