Case Studies
-
Aug 05, 2003
|
Excelergy
Vectren Source, headquartered in Evansville, Indiana, is the unregulated retail unit of Vectren Corporation (NYSE: VVC) a $2 billion (USD) company serving over 1 million energy customers throughout the Midwest United States. Vectren Source needed to effectively launch new products and services...
-
Aug 05, 2003
|
Excelergy
Multiple commodity energy service provider FirstEnergy Solutions has a proven history of product expertise and top-notch service. To compete and reduce operational costs in multiple newly restructuring jurisdictions, FES needed to have flexible and advanced systems in place to automate and...
-
Aug 05, 2003
|
Excelergy
As the largest electric distributor in Victoria, PowerCor Australia had to efficiently and profitably manage business in Australia's full-scale, newly contestable market.
-
Aug 05, 2003
|
Excelergy
Sempra Energy Solutions - a subsidiary of the Fortune 500 Sempra Energy Global Enterprises - offers commercial and industrial businesses outsourcing services that help them drive efficiencies in the ever-changing energy environment. Sempra needed to quickly expand into newly restructuring...
-
Aug 05, 2003
|
Excelergy
American Electric Power is the United States' largest energy trader with 38,000 mW of generation capacity. To maximize return on its generation assets, AEP needed software to 1) manage the volume and complexity of its global wholesale electric trading business and 2) integrate its generation...
-
Aug 05, 2003
|
Edocs, Inc.
TXU Energy, a wholly owned subsidiary of TXU (NYSE: TXU), is the largest provider of electricity and natural gas services in the state of Texas. The company is using edocs’ e-billing and customer self-service platform to better serve its customers and gain new efficiencies.
-
Aug 05, 2003
|
Conversant, Inc.
The Intermountain Gas Company (IGC) serves 240,000 natural gas customers throughout southern Idaho, including four of the state’s largest cities. IGC’s existing CIS had served them well, but the company wanted to find an affordable solution for handling their customer care and billing needs...
-
Aug 04, 2003
|
eLoyalty
You don't grow to be a Financial Services powerhouse without giving your customers top-notch service. And a heritage of customer service is one of the factors behind Baltimore-based T. Rowe Price's success. Since its founding in 1937, the asset management firm and its affiliates have grown to...
-
Aug 04, 2003
|
eLoyalty
Eircell is Ireland's leading provider of mobile phone services. Part of the Eircom Group, it employs almost 1000 people. In the last three years, Eircell has increased its customer base by 600% to over a million people - one-third of the Irish population. The company was one of the first...
-
Aug 04, 2003
|
eLoyalty
usaGroup was the second largest student loan servicing agency in the U.S. before being acquired by the largest player, Sallie Mae, in 2000. The combined organization operates under the holding company USA Education, Inc., and is commonly referred to as Sallie Mae. As a service organization,...
E-Newsletters
Contribute Your Work
It's easy to contribute articles, article proposals, commentary and analysis and be published online through Energy Central!
Sound interesting? Contact the editor for more information.
