Case Studies
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Aug 07, 2003
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Indus International
WE ARE ALL MEASURED BY the business results we deliver to our organizations. In today’s economy, the ability to deliver business results is perhaps the determining factor in the success or failure of a utility. But excellence is not achieved based on benefits gained from haphazard or accidental...
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Outsourcing fuels HR and payroll process improvements - Streamlined processes and cost savings for BP CanadaAug 07, 2003 | EDS Utilities Industry GroupTo reduce payroll processing costs and update an old mainframe system for Y2K and beyond, BP Canada looked for outside support – and found a total payroll and Human Resources Information Systems (HRIS) functional outsourcing partner in EDS.
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Aug 07, 2003
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EDS Utilities Industry Group
Wouldn’t you shoot for business targets like these? Improve collections. Streamline customer service. Grow new businesses against new competitors. Avista Corp. did. The Spokane-based, investor-owned company focused on better customer service and communication at a lower cost. And they looked to...
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Getting customers online with a new source of convenience - E-commerce solutions leads to enhanced service and interactionAug 07, 2003 | EDS Utilities Industry GroupTo fuel new growth and enhance customer service, Alliant Energy wanted to offer customers a more interactive way to receive and pay their energy bills.
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Aug 06, 2003
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Group 1 Software
Telecommunications companies have historically had difficulties accurately situsing customers for taxation purposes. This is due to the fact that they have been unable to determine with any true precision the tax jurisdiction in which their customers reside.
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SITEL Canada: Real-time Address Verification Provides Significant Cost Savings and Increased Operational EfficiencyAug 06, 2003 | Group 1 SoftwareAs the worldwide leading contact center supporting customer relationship management solutions, SITEL (NYSE: SWW) is aware of the mission-critical need for accurate customer and prospect data. The company finds, acquires, and retains customers on behalf of many of the world’s leading companies,...
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Aug 06, 2003
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Group 1 Software
RSA Security (NASDAQ: RSAS) helps organizations build secure, trusted foundations for e-business through its two-factor authentication, access management, encryption and digital signature solutions. A truly global company with more than 8,000 customers, RSA is renowned for providing technologies...
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Aug 06, 2003
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Group 1 Software
The Maritz family of companies (www.maritz.com) is the largest single source of integrated performance improvement, travel, and marketing research in the world. Headquartered in St. Louis, Missouri, the company has over 6,000 employees in 240 offices worldwide and generates annual revenues of over...
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Aug 06, 2003
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Group 1 Software
CyberSource Corporation (Nasdaq: CYBS) is a leading provider of risk management and electronic payment solutions for enterprise businesses selling via multiple sales channels. Headquartered in Mountain View, California, CyberSource helps businesses manage transaction risk for a variety of...
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Aug 06, 2003
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Excelergy
As one of the ten largest transmission and distribution systems in North America, Hydro One needed to maintain its existing investment in information technology, while meeting the new complex business requirements of deregulation.
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