Case Studies

  • Aug 13, 2003 | Peace Software, Inc.
    Leading Australian energy company, Country Energy, chose Peace Software’s Energy™ suite for customer management of its 750,000 electricity and gas customers and for its regulated distribution operations. Country Energy is the largest regionally based company in Australia and serves both...
  • Aug 13, 2003 | Peace Software, Inc.
    BC Gas Utility Ltd. is the largest distributor of natural gas in British Columbia, Canada, supplying 750,000 customers in more than 100 communities across the province. Five years ago, the Vancouver-based utility decided to upgrade its customer care systems in preparation for deregulation of...
  • Aug 13, 2003 | Peace Software, Inc.
    American Electric Power (AEP) is one of the world’s largest energy providers, serving seven million customers worldwide and operating one of the nation’s largest power trading businesses. Deregulation has passed in seven of the 11 states AEP covers and the Ohio-based multinational company is...
  • Aug 13, 2003 | PA Consulting
    Driving performance with specific, measurable and attainable goals. A mid-sized US electric utility, although believing it had always had good enough performance levels, wanted to investigate the possibility of becoming the best in the industry.
  • Aug 13, 2003 | PA Consulting
    The world’s ninth-largest energy company, Texus Utilities (TXU) is a multinational leader in electric and natural gas services, merchant energy trading, energy services, telecommunications and other energy-related services.
  • Aug 13, 2003 | PA Consulting
    A PA Consulting Group Electric Power Industry Case Study in North America. The PJM electricity market, a competitive wholesale electricity market that serves the Mid-Atlantic region, is frequently cited as the leading example of successful wholesale electricity deregulation and restructuring...
  • Aug 13, 2003 | Itron
    On January 15, 1996, Itron Inc., a leading provider of automatic meter reading (AMR) equipment and services to the utility industry, signed a contract with Duquesne Light Company to provide the Pittsburgh-based utility with territory-wide energy information services for a period of 15 years.
  • Aug 13, 2003 | Itron
    The 40G Remote ERT module for Mercury Instrument Correctors serves as the data collection endpoint device for Itron’s industry-leading portfolio of RF-based meter data collection solutions for natural gas meters and measurement devices. A low-power radio device, the 40G Remote ERT module is...
  • Aug 13, 2003 | Itron
    How Wisconsin Public Service and Itron brought cost savings and a new level of efficiency to line design. The management team at Public Service set out to find a solution that would not only promote optimized line designs, but also better manage its workforce and provide integration with its...
  • Aug 13, 2003 | LODESTAR Corporation
    The job of providing electricity has never fit well with the nature of the political process. In the coming years, utilities will be asked to create complex new business processes required by open access and competition. Some, as in the case of the Phoenix-based Salt River Project (SRP), must...