Case Studies

  • Aug 13, 2003 | SAP America, Inc.
    In the UK, the company has a long and varied history spanning three centuries, with a rich heritage of engineering experience and long tradition of excellence in design and manufacture. The ALSTOM of today is a modern, innovative organisation offering infrastructure solutions now and for...
  • Aug 13, 2003 | Princeton eCom Corporation
    To stay competitive and introduce a new level of customer service, NUI became the first utility to present a bill on the Internet. Giving their customers the power to view, analyze and pay their bills online leads to customer satisfaction.New Jersey-based NUI Corporation is a multi- state...
  • Aug 13, 2003 | Pivotal
    With a global business that runs across a number of continents and time zones, Cambridge Energy Research Associates (CERA) knew that its future depended on Internet technology to stay in closetouch with its clients.
  • Aug 13, 2003 | PeopleSoft
    Profile Entergy is working without paper. The 17,000-employee electric utility is using the Web, workflow, and PeopleSoft Human Resources Management to automate employee transactions such as benefits selection, company stock purchases, and changes to personal information. When it comes to...
  • Aug 13, 2003 | PeopleSoft, Inc.
    Profile Two years ago, facing deregulation and the need to become more competitive, Detroit Edison decided it needed an in-depth understanding of the true nature of its costs. The utility began by assembling a team to build a cost model using a PC-based tool. Nearing the end of its pilot...
  • Aug 13, 2003 | PeopleSoft, Inc.
    Profile In an age of deregulation and increased competition in the public utility industry, it’s not enough to keep the porch lights burning. Customers want better service. Taxpayers want greater accountability.
  • Aug 13, 2003 | Peace Software, Inc.
    Nordic Marketing is the oldest and one of the largest independent, non- utility electricity providers to retail customers in Michigan. Nordic supplies power to over 1,700 large commercial and industrial (C&I) customer locations, including such companies as Ameritech, Johnson Controls,...
  • Aug 13, 2003 | Peace Software, Inc.
    MidAmerican Energy Company, a wholly owned subsidiary of MidAmerican Energy Holdings Company, provides both regulated and unregulated electric and natural gas service to more than 1.3 million customers in Iowa, Illinois, Ohio, Nebraska, Kentucky and South Dakota.
  • Aug 13, 2003 | Peace Software, Inc.
    Energy America/Direct Energy is part of Centrica North America, the largest energy retailer in North America. The company has ambitions to achieve 10 million customer relationships by year-end 2003.
  • Aug 13, 2003 | Peace Software, Inc.
    North America’s largest outsourcer for energy industry customer management services, CustomerWorks, is deploying Peace Software’s Energy™ suite to further capitalize on its scale and shared infrastructure for extended efficiencies and cost savings.