Case Studies

  • Aug 14, 2003 | Siebel Systems
    Ruhrgas AG is Germany’s leading gas supply company, providing natural gas to regional energy distribution companies, power stations, and industry users in Germany and neighboring countries.
  • Aug 14, 2003 | Siebel Systems
    Since 1977, Itron has been providing knowledge that enables utility companies to operate more efficiently, more costeffectively, and with a clearer focus on customers’ changing needs. The Spokanebased company delivers solutions for collecting, analyzing, and applying critical load and usage data...
  • Aug 14, 2003 | Siebel Systems
    Over 1.2 million residential and business customers in the Northern region of Germany rely on HEW for their energy provision. The company, which is a wholly owned subsidiary of the Swedish company, Vattenfall, is headquartered in Hamburg.
  • Aug 14, 2003 | Siebel Systems
    While maximizing customer satisfaction and operational efficiency in a monopolistic market is a challenge in itself, achieving these goals in a market crowded with competitors is quite another.
  • Aug 14, 2003 | Siebel Systems
    ESB Independent Energy is a subsidiary company of ESB, which was the incumbent electricity supplier in the Republic of Ireland until the market was liberalized and opened to competition in February 2000.
  • Aug 14, 2003 | Siebel Systems
    Traditionally, customer information entered Dow from each of these channels, yet the channels remained independent, and customer information was rarely consolidated.Without a comprehensive view of its customers, Dow found it difficult to deliver consistent levels of service and identify...
  • Aug 14, 2003 | SAP America, Inc.
    Shopping is fun - especially if there's the occasional bargain to be snapped up. But if you're really serious about getting high-quality goods at reasonable prices, then you need to be able to see exactly what all the different manufacturers and suppliers are offering. With SAP's support, the...
  • Aug 14, 2003 | SAP America, Inc.
    The success of an SAP implementation relies on more than just the software. Ensuring your employees are one hundred percent behind the changes is just as vital. Together with Logica’s SAP Practice, British Gas Hydrocarbon Resources Limited (HRL), a Centrica subsidiary, ran an ambitious project...
  • Aug 13, 2003 | SAP America, Inc.
    'Anglian Water is one of the top 10 UK water utilities. It represents the largest geographical area within the UK of any utility. In the UK we have something like four and a half thousand employees and in recent years we’ve expanded overseas and now have an equal size overseas as our UK...
  • Aug 13, 2003 | SAP America, Inc.
    The goal: one system, one procurement process across the globe. Amerada Hess began implementing SAP Enterprise Buyer as a fast project at its European operations base in Aberdeen, Scotland. After only 13 months, the company has a streamlined process to support the large number of services...