Case Studies

  • Sep 26, 2003 | Fujitsu Consulting
    Saint John Energy recognized the positive impact on customer service that would result from modernizing and integrating its existing technology system. Prior to undertaking any changes to its technology, the utility turned to Fujitsu Consulting to develop a methodology that accurately...
  • Aug 27, 2003 | Microwave Data Systems
    Microwave Data Systems (MDS) engineered a high quality, reliable, and cost-effective solution to power outages and maintaining customer service for Long Island Lighting Company.
  • Aug 27, 2003 | J & B Software
    Through the wisdom of hindsight, having a remittance system that wasn’t Y2K compliant may have been a lucky break for Northern Indiana Public Services Company (NIPSCO), a gas and utility company with headquarters in Merrillville, Ind. and nearly 1.3 million customers across northern Indiana.
  • Aug 27, 2003 | J & B Software
    J & B Software has achieved an important milestone by providing payment processing services to Public Service Electric and Gas Company (PSE&G), one of the largest combined electric and gas companies in the United States. With the addition of PSE&G our family of customers, J & B...
  • Aug 27, 2003 | VeriSign
    Created from the privatization of the Central Electricity Generating Board, Powergen is one of the United Kingdom’s best-known names in electricity and gas.
  • Aug 27, 2003 | JD Edwards
    Xcel Energy, headquartered in Minneapolis, Minnesota, is the nation’s fourth largest combined electric and gas utility company. Formed in August 2000 by the merger of Minneapolis-based Northern States Power Company and Denver-based New Century Energies, Xcel Energy serves 12 states and has...
  • Aug 27, 2003 | IntelliRisk Management Corporation
    For First Contact, Inc., servicing the account management and call center outsourcing needs of the utility industry is not a sideline business. It is a field we have excelled in for more than a decade.
  • Aug 27, 2003 | NirvanaSoft, Inc.
    PSEG Energy Technologies (PSEGET), a deregulated company of Public Service Electric & Gas, (PSEG), New Jersey's largest utility, was preparing for multiple states markets' opening. PSEGET needed systems and business processes in place to begin serving load under retail choice programs in...
  • Aug 27, 2003 | NirvanaSoft, Inc.
    Con Edison Solutions (CES), a subsidiary of Con Edison of New York, started participating in the deregulated market o f electricity and natural gas in New York and Pennsylvania in 1998.
  • Aug 26, 2003 | Gentrack
    Origin Energy is one of the largest utilities in Australia with 1.8M customers.