Case Studies

  • Jan 02, 2008 | Vocantas
    Daily routine calls such as account inquiries and bill payments greatly impacted available resources that could otherwise address more complex customer inquiries. The Utilities OnCall™ Solution proved dramatic results within a short time for both customers and the St. Johns County Utility...
  • Dec 27, 2007 | Lantronix, Inc.
    With the Lantronix UDS100 device server and Automated Energy’s iMETER software, the City of Palo Alto Utilities found a seamless option that enabled their utility meters to be managed via the Internet.
  • Dec 12, 2007 | Zetron
    Ergon Energy of Queensland, one of Australia’s largest electricity companies, recently partnered with Zetron to develop and implement a new, integrated, customised communications system for the utility. The two companies created a solution that takes into account the needs and goals of a...
  • Dec 12, 2007 | Capgemini
    To meet the growing needs of the province, Ontario must build an almost entirely new electricity system by 2025. Estimates show that over the next 20 years, Ontario will need to refurbish, rebuild, replace or conserve 25,000 megawatts of generating capacity—more than 80 percent of Ontario’s...
  • Dec 11, 2007 | Smart Grid News
    Making complex technology choices is one of the most frustrating challenges a utility can face. Far too often, utilities rely solely on vendor fact sheets and comparison charts, which can be incomplete or biased. And, far too often, utilities assemble a mound of data, but have no scientific way...
  • Dec 04, 2007 | Burns & McDonnell
    No one likes to hear that electric rates are going up. But a successful public information campaign and internal belt-tightening in one Missouri town show it can be done.
  • Nov 13, 2007 | RuggedCom
    Grant County PUD was seeking substation modernization the utilizes current technology for advanced SCADA application. This case study details how RuggedCom's IEC 61850 achieved that goal.
  • Nov 13, 2007 | SAP America, Inc.
    Examine how new legislation, regulatory requirements, and heightened competition prompted U.S.-based UI to seek help from SAP Consulting to change procedures for billing customers, improve customer service, and reduce costs using the SAP for Utilities solution portfolio, linked with systems...
  • Nov 12, 2007 | MeterSmart
    With the price of energy rising and corporations taking steps to reduce operation costs, Symbol needed a solution that addressed both issues. Like most manufacturing facilities, they operate under the CFE H-M TOU Rate, therefore Symbol decided they would accomplish both challenges through peak...
  • Nov 07, 2007 | Skywire Software
    After undergoing a period of rapid expansion, Airtricity sought an outsourced, end-to-end bill print solution that could provide personalized print and electronic documents while integrating successfully with its recently installed billing system. The solution was Skywire Software’s state-of-...