Charles Dickerson

Charles is responsible for all aspects of customer care - including meter services, meter reading, billing, energy procurement, customer contact centers, marketing and customer relationship management along with credit & remittance - for PHI's 1.9 million customers across its three regulated (gas and electric) utilities. PHI is one of the largest energy delivery companies in the Mid-Atlantic region.

Prior to assuming his current role Charles served as Vice President Strategic Planning and Chief Risk Officer responsible for corporate strategic planning and enterprise risk assessment and management for PHI.

He also served as Vice President - Gas Delivery for Delmarva Power responsible for engineering, construction, operations and maintenance. Prior to that he served as PHI's Director - Diversity & HR Strategic Planning for (PHI), responsible for PHI's diversity strategy, Strategic Staffing and Supplier Diversity organizations.

Charles joined Pepco in 1989 and has held a number of positions including Manager Customer Operations Division; during which time Pepco was recognized as an industry leader in customer care. In this capacity he helped lead Pepco to the #1 status for the JD Power and Associates "Customer Satisfaction Survey" and Pepco winning Call Center Magazine's "Best Call Center of the Year" in 2001; he was also named Call Center Magazine's "Manager of the Year".

Charles has a BS degree in Mechanical Engineering and a MS in Applied Management both from the University of Maryland. He is a licensed First Class Steam Engineer in the State of Maryland, a past member of the Editorial Board for Call Center Magazine, and a past member of the Diversity Best Practices Leadership Council. Presently, Charles serves as a member of the Board of Trustees for the Treatment Learning Center, and has served as an Adjunct Professor for the University of the District of Columbia's School of Business.

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