Insights from our Editorial Team
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May 22, 2013 |
The KITE awards, given each year at the Knowledge Summit, recognize leaders who have demonstrated exemplary knowledge, innovation, technology, and excellence (KITE) in information technology and customer service. Caroline Winn with San Diego Gas & Electric won Customer Service Leader of the Year, Large Utility Category (1,000,000 metered customers or more). Here she discusses the industry hurdles she sees ahead.
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May 21, 2013 |
Patty Durand, executive director for the Smart Grid Consumer Collaborative, reveals the Collaborative's top four U.S. utilities in the area of customer service and the reasons behind those choices.
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May 20, 2013 |
Brad Roberts, executive director of the Electricity Storage Association, gives his opinion on the growing importance of storage in the grid equation as the Association meets in California this week for its annual conference.
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May 19, 2013 |
In part one of this two-part article series, we discussed just what the heck the Green Button Initiative is: where it came from, where it’s going, what it’s made of (besides figurative green buttons). In this second part, we take an in-depth look at one particular utility’s use of Green Button, namely San Diego Gas & Electric (SDG&E).
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May 16, 2013 |
“Usually security grid guys stand up and tell you a whole bunch of scary things,” began Michael Phillips, director of information security, IT with CenterPoint Energy at a cybersecurity education session at the UTC Telecom conference in Houston this week. And then he proceeded to tell us a whole bunch of scary things.
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May 14, 2013 |
Npower is among the least popular organizations in Britain. For the fifth year in a row, the British utility has been voted the country’s worst energy supplier in terms of customer satisfaction by price comparison website uSwitch and for the second successive year by the Consumers’ Association.
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May 13, 2013 |
In all honesty, utilities have wanted transactive energy for years. As the market becomes more open, utilities have lagged behind because their product isn’t priced by ability to supply or quantity of demand. Transactive energy could change all of that (for good or bad, depending on where you’re at geographically and in consumption and, also, how much you’re willing to pay attention to fluctuations).
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May 12, 2013 |
Transactive energy markets hold the promise to achieve economic efficiency and reliability across the bulk power system and distribution networks. This research area was identified in the Caltech Resnick Sustainability Institute’s Grid2020 report released last fall, and was the topic of the third discussion of the series in April 2013 (reviewed in this article).
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May 09, 2013 |
Monica Whiting, formerly with Colorado Springs Utilities (currently with JEA) shares her top five challenges for utilities. Whiting was general manager, customer revenue and services with Colorado Springs Utilities, a community-owned utility in Colorado Springs, Colorado when she won her KITE award in 2012.
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May 08, 2013 |
David Mohler, vice president of emerging technology with Duke Energy, discusses his trips to China and what he's discovered there. Mohler relates his top five travel lessons that apply to the utility industry.
