Insights from our Editorial Team

  • Value, questions and calculators
    Jul 29, 2015 | Kathleen Wolf Davis

    It sounds like the start of an old joke: These economists walk into a ballroom ... and you can make your own punchline that involves a minor disaster and major modeling (of the numbers variety). But the IEEE Power & Energy Society’s (PES) super session on the future economics of the grid at their general meeting in Denver this week was serious business, though it brought up more questions than the session --- or current insiders in this industry --- could possibly answer right now. That means more research.

  • A look at IEEE’s Smart Village
    Jul 28, 2015 | Robin Podmore

    During this week of IEEE's PES General Meeting, we take a look at one of the association's more social projects, the Smart Village, which connects local needs with local resources when it comes to powering up communities. 

  • Jul 27, 2015 | Kathleen Wolf Davis

    In this second part of our interview with Mark Konya, supervisor of customer experience analytics at Ameren Missouri, we chat about how the utility uses analytics in social media and marketing, and Konya gives three great bits of advice to others tackling the scary world of analytics. 

  • Jul 24, 2015 | Guest Writer

    While there are many delivery models used by the construction industry, achieving cost and scheduling goals is completely within reach for the industry through the Engineering-Procure-Construction (EPC) approach to new developments.

  • Jul 23, 2015 | Guest Writer

    According to a recent study by Duke University, utility customers who use automatic bill pay services consume significantly more energy than those who manually pay their monthly bill after reviewing a statement. 

  • Jul 22, 2015 | Kathleen Wolf Davis

    The convergence of information technology (IT) and operations technology (OT) -- one of the biggest trends in the industry today -- has one positive, if unexpected, side effect, according to Brett Luedde, director of critical infrastructure security for ViaSat -- namely that it gives utilities a leg up on security. 

  • Jul 21, 2015 | Guest Writer

    It’s no secret that today’s utility customer is evolving and beginning to demand more from their provider. While utilities are constantly attempting to provide new services to meet these demands, they can often forget about the tools that help them get even more from their efforts. 

  • Looking beyond the blindfold
    Jul 20, 2015 | Kathleen Wolf Davis

    We’re all blinkered. The best service we can do for each other is try to help with those blind spots to guide us all through. So, here’s a set of new “eyes” for utilities to help them a bit with their blinkers and blinders and vulnerable spots when it comes to customer service.

    Comments: 1
  • Jul 17, 2015 | Guest Writer

    Physical security in the electric sector is a critical component of our national security strategy, according to Puesh Kumar, APPA’s director of engineering & operations.

  • We talk customers and analytics
    Jul 16, 2015 | Kathleen Wolf Davis

    A slice of Ameren Corp., Ameren Missouri serves 1.2 million customers in the Show Me State. In this installment of our Utility2Utility interview series, we chat with Mark Konya, supervisor of customer experience analytics, at the utility about the hottest new thing in the utilities industry --- analytics --- and how they are putting analytics into play.