Insights from our Editorial Team
Preliminary commission ruling gives Xcel free ride on Boulder pilot
Time is running out to file an objection to the Colorado Public Utility Commission's preliminary ruling that ratepayers should pay for triple cost overruns at Xcel's SmartGridCity in Boulder, Colo. Our columnist finds that initial ruling, by an administrative law judge, doesn't hold up to scrutiny.
In a recent survey conducted by Sierra Energy Group, the research division of Energy Central, we asked utilities about their customers' understanding of the smart grid. Over 68 percent of the respondents indicated that either their customers do not understand the smart grid or that they have absolutely no clue what the smart grid is.
So do utility customers really desire to be empowered, and are they eager to have additional pricing options? This is a question recently posed to Kit Hagen, who serves as global director of utilities at Convergys, a leading provider of utility customer care and billing software solutions that support the rapid advance of smart grid technology.
CIOs at Knowledge 2010 focus on gaining credibility
At Knowledge 2010, CIOs said that IT and OT (operations technology) personnel need to find opportunities to cooperate and build mutual credibility. One unexpected opportunity: compliance with critical infrastructure protection (CIP) mandates. Cultural differences need to be acknowledged and respected to build that credibility, CIOs said in a closed door session.
Knowledge 2010 talk focuses on gaining credibility
The tension between information technology (IT) and operations technology (OT) is real, and yet a discussion of the issue at Knowledge 2010 revealed a number of ways forward. This is the first of two parts to the discussion; the other runs Monday.
Sessions on consumers, regulators, smart grid and electric vehiclesNov 11, 2010 |
Here are a few vignettes from the Knowledge 2010 conference in Phoenix earlier this week. More detailed sketches to come of the vibrant conversations that took place as the nation's top CIOs, operations and customer service people gathered for peer-to-peer exchanges.
Being 'customer-centric' is harder than it soundsNov 10, 2010 |
A Harvard Business School professor told a packed ballroom at Knowledge 2010 that focusing on the customer requires heavy lifting. Learning how your customers live and providing meaningful, relevant value is harder than it sounds. Ranjay Gulati had practical advice and compelling concepts to illustrate his points.
Electric utilities are going to see some shifting in focus in the coming year
In the midst of the Knowledge 2010 Intelligent Utility Executive Summit this week in Scottsdale, AZ, Kate Rowland had the opportunity to sit down between sessions with Don Wingate, Telvent's utility executive for the Utility Group. She asked him to define for her what he saw as emerging industry trends for the coming year.
Opt-in offer delivers results, helps utility collectionsNov 09, 2010 |
Salt River Project in Phoenix has deep experience in prepaid programs and its current M-Power program scores high in customer satisfaction while reducing arrears on the books. It sounds funky at first blush, but it works and it's not particularly high-tech. Utilities across the country should take a close look.
"We need some good, hard discussions about business processes and change management"
Kate Rowland talks to David Elve, vice president of industry relations for Sensus, about the changes that will be necessary in utility thinking to forge ahead in 2011.
Christopher Perdue intreviews Kit Hagen, who serves as global director of utilities at Convergys, about the importance of systems flexibility.